The Associated Retirement Community Operators (ARCO) is the main body representing the providers and managers of retirement communities in the UK.
Our Consumer Code provides sets out the standards of practice that our members are required to achieve, and against which they are measured through regular, independently conducted reviews.
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Our 23 members run nearly 400 retirement communities across the UK. These may also be referred to as retirement villages; extra care housing; housing-with-care; assisted living; close care apartments; or independent living apartments. All the communities are designed to provide residents with an active and enabling living environment and social life, and to promote independence, security and wellbeing.
The launch of our Consumer Code in 2015 marked the culmination of two years of work to agree a common set of high standards for our sector, which go above and beyond statutory duties. To ensure that standards are met, the Code is supported by a robust compliance framework. External assessors conduct independent reviews of services against the Consumer Code on ARCO’s behalf.
Glebe Close, Canley, Coventry, West Midlands, CV4 8DJ.
Extra care housing
60A Redford Avenue, Wallington, Sutton, Surrey, SM6 9AD.
0345 606 6363 (lettings), 0370 192 4000 (general)
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Sheldon Heath Road, Yardley, Birmingham, West Midlands, B26 2DQ.
0345 606 6363 (lettings), 0345 608 4021 (sales), 0370 192 4000 (general)
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