From April 2010 the Care Trust Plus launched a 24 hour 365 days per year single point of access known as the A3 team.
All calls are received by an Integrated Advice Officer who will either:
- resolve your issue
- offer relevant advice and information
- divert you to the most appropriate person who will be able to help
They have direct access to a 24/7 crisis intervention team which are able to
provide assistance and support for social and healthcare issues
requiring a rapid response. Some of the support available includes:
Emergency homecare support
Access to a range of re-enablement services in the home or in a residential setting
Access to rapid assessment and treatment
You can also access the A3 Team via email on: NEL-CT.A3TeamPublic@nhs.net
Please note that if you have a medical emergency please access the 999 emergency services.