What does it do?Homelink can offer you independent impartial help and advice on how to stay safe, warm and secure in your home. Advice
We can visit you in your home and offer a wide range of free advice, including: - Advice on any problems you may have with the condition of your property. Help you decide what work might be needed, whether it be small scale repairs or minor aids to help with day to day tasks or major improvements or adaptations.
- Advice on applications for any grants or other forms of financial assistance that may be available to help pay for the work. See our pages on the Safe and Warm Grant or Disabled Facilities Grant for more information.
- Advice on welfare benefits and other assistance towards housing costs that are available.
- Access to additional services such as handyperson (including hospital discharge referrals), the Garden Project, home security checks, energy efficiency schemes and any other support services which might assist.
We will ask you if you understand what has been discussed and send a clear letter to you confirming the options. We will also leave you a name and contact number so that you or your relatives can call for more information. Assistance
We aim to respond within five working days to any request for assistance, whether received by telephone, in writing or in person and acknowledge your enquiry in writing. We can: - Liaise with other professionals to deliver the service, e.g. Occupational Therapists, the Council's Private Sector Grants team, Social Workers, etc.
- Offer help with filling in forms, writing letters and applications for financial assistance and for maximising income through benefit checks, energy efficiency advice and charitable sources.
- Arrange for plans to be drawn up and apply for Building Regulations and Planning Approval (when required for Disabled Facilities Grants).
- Prepare specifications for work and obtain quotes from contractors.
- Offer advice on the use of contractors and help organise the works.
- Oversee building work from start to finish, ensuring that it it of a good standard. Help to resolve any problems that may arise during or after work is carried out.
- Provide practical and moral support throughout the process of repairs and adaptations.
- If necessary, we may be able to organise temporary alternative accommodation if the work is very disruptive and will detail the costs involved in this. We will ensure that you know the duration of any work and the extent of disruption.
We will make sure that when you ask for assistance you know what action is going to be taken and the it is likely to take. If necessary, we will confirm the action to be taken in writing. |
Who it is for: People who are over 60 years or on a low income or have a disability. | Where it is available: Local service covering: Surrey Heath, Woking (Surrey). | How to access or apply for it: If you would like information about the services provided by Homelink, please contact us on 01483 743668 or email: Homelink@woking.gov.uk. | What to expect then: We will arrange to visit you at home within four weeks of your first contact with the agency, at a mutually convenient time.
A staff member will discuss your needs and assist you in deciding the best course of action, help you with any form filling, and give you clear advice on your rights. | Classification(s): Home maintenance, Home improvement agencies | Info last updated: 24/03/2011. |
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