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A Guide to Making Complaints for Sheltered Housing Residents
Sheltered housing includes a range of different models of accommodation and support. The changing and increasing expectations of older people, and the age and nature of some sheltered housing, mean that those models need to be able to adapt to different requirements. At the same time, different ways of funding the support that is included with sheltered housing – traditionally provided by a warden or sheltered scheme manager – has also led to changes in how sheltered housing is delivered. This booklet aims to guide tennats who are unhappy with the way changes are implemented to get their views heard.
Publisher: Chartered Institute of Housing
Published date: 2009
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