Hungerford House
Eastbury Court, Emerson Valley, Milton Keynes, Buckinghamshire, MK4 2AJ
Eastbury Court, Emerson Valley, Milton Keynes, Buckinghamshire, MK4 2AJ
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Aims
Buildings
Services
Residents
Management / Costs
Managed by
Sheltered Housing and Housing-with-Care across Milton Keynes
Our sheltered housing is designed primarily for people aged 60 years and over. It provides a safe, secure and supportive environment for people wishing to live independently in their own homes. Our sheltered housing with care schemes can provides a personal care and support service to tenants.
Manager's Description
"Milton Keynes Council sheltered housing service is accredited to CSH Service Excellence Standards 2019 – rated excellent (3 stars). We participate in the EAC consultation service and are pleased to ..." Show more "Milton Keynes Council sheltered housing service is accredited to CSH Service Excellence Standards 2019 – rated excellent (3 stars). We participate in the EAC consultation service and are pleased to have won awards at the National Housing for Older people awards in 2014, 2015 and 2019.All our properties are connected to the Care and Response Service with a 24 hr response to emergencies.
If you are interested in being considered for Sheltered Housing, please contact the Housing Access team on 01908 252937 and select option 2”" Show less
Main Facts
Retirement housing
Tenure(s): Rent (social landlord)
43 flats, bungalows. Built in 1985. Sizes 1 bedroom, 2 bedroom. Includes wheelchair standard properties.
Visiting management staff (Care and Response), Non-resident management staff and Careline alarm service
Lounge, Laundry, Guest facilities, Garden, shower room
Whole site accessible by wheelchair. Access to site fairly easy. Distances: bus stop 100 yards; shop 200 yards; post office 200 yards; town centre 2 mile(s); GP 1 mile(s); social centre 3 mile(s).
Weekly Social activities include: daily activities - bingo, keep fit, art, craft cllub, movie niight, weekly lunch, teas, quiz and darts, organised by tenants. New residents accepted from 55 years of age. Both cats & dogs generally accepted, but not to be replaced (If property is suitable).
Housing Authority: Milton Keynes
Social Care Authority: Milton Keynes
Ethos / Lifestyle
Community interaction
- The scheme is located within an existing active community
- The scheme is within easy reach of an existing active community
- The scheme relies on itself for community /neighbourhood interaction
Cultural
- We facilitate spiritual and religious observance
- Staff can speak languages other than English
Social Activities
- There are regular social activities
Including: daily activities - bingo, keep fit, art, craft cllub, movie niight, weekly lunch, teas, quiz and darts - Entertainment
- Outings
- Regular activities programme
- Daily activities
- Weekly activities
- Monthly activities
- Facilities for residents to garden or assist with gardening
- Own minibus
- Other transport for residents
Pets
New residents are allowed to bring pets:- a cat
- a dog
- If yes, pets can be replaced
If property is suitable
Statement of purpose
(the ethos and purpose of the scheme as described to a potential resident)Sheltered Housing is primarily for people over the age of 60. It provides a safe secure and supportive environment for people wishing to live independently in their own homes. Sheltered Housing Officers provide an effective support service to all tenants, monitoring overall wellbeing and visiting daily. The schemes are promoted as a community resource for all older people.
Assessment of outcomes
(to help assess the quality of service and the well-being of residents)The Sheltered Housing service is accredited to the Centre for Housing Support Service Excellence Standards Level 3 - rated as Excellent. EAC tenant consultations take place annually and National Awards were won in 2014, 2015 and 2019
Buildings
The buildings and the environment
Year built: 1985Number of stories: 2
- Lift(s)
- Stair lift(s)
- The location is generally regarded as:
- Desirable
- Average
- Not so desirable
| Distances to external facilities: | |||
| Bus stop | 100 | yards | |
| Local shop | 200 | yards | |
| Post office | 200 | yards | |
| GP surgery | 1.0 | mile | |
| Social/day centre | 3.0 | miles | |
| Town/shop centre | 2.0 | miles | |
Individual properties
43 properties| Property details: | ||
| 1-bedroom apartments: | 34 | |
| 2-bedroom bungalows: | 9 | |
| Including: | ||
| limited mobility properties: | 27 | |
| wheelchair properties: | 9 | |
- If there are studios/bedsits
- They have a kitchen
- They have a wc
- They have a bathroom
- Some properties have a private balcony
- Some properties have a private garden or patio
- Properties are served by a communal satellite tv aerial
- Properties are wired for cable tv
- Dementia unit
- Intermediate care suite or similar
- Respite care accommodation
Communal facilities Indoors
- Lounge
- Restaurant (open to public)
- Dining room (residents only)
- Community/day centre
- Laundry
- Guest suite
- Conservatory
- Activities room(s)
- Hobby room(s)
- More than one lounge
- TV lounge
- Café
- Bar/pub
- Fitness gym
- Arts and craft centre
- Storage for wheelchairs/electric scooters
- Library
- Shop
- Treatment room
- Computer/IT room
- Payphone
- WC's
- Hairdressing salon
- Jacuzzi
- Pool
- Assisted bathroom(s)
- Other communal facilities
Communal facilities Outdoors
- Garden
- Total number of parking spaces: 13
Technology and design
- Communal facilities are designed for sensory impairment
- Wired for telecare
- Telecare installed
- Smart Home
- CCTV
- Others
- Facility security features: door entry system, external lighting, and community alarm service
- Security features for individual properties: door entry system, window restrictors
Accessibility
- All communal spaces are accessible by wheelchair users
- Most residents find getting to the site:
- easy
- manageable
- difficult
- Less mobile people find getting to the site:
- easy
- manageable
- difficult
Services
Support services
- Community alarm service
- Provided by: Milton Keynes Council
- Alarm to call on-site staff
- Housing support service (SP tasks)
- Domestic assistance
- Light domestic cleaning
- Shopping
- Housework
- Personal laundry service
- Hairdressing on site
- Chiropody
- Physiotherapy
- Sensors (detectors) and monitors
- Personal sensors
- Property-based sensors
Meals
- Meals are available on a regular basis
- A daily meal is available
- Breakfast always available in restaurant/dining room
- Lunch always available in restaurant/dining room
- Dinner always available in restaurant/dining room
- Breakfast can be delivered to individual homes
- Lunch can be delivered to individual homes
- Dinner can be delivered to individual homes
- Restaurant is open to outsiders
- There is generally a choice of menu
- Residents are consulted on menus
- All meals are prepared on the scheme
- Vegetarians are specifically catered for
- Special diets can usually be provided for
- We can meet cultural dietary preferences
Care services
- Personal care services
- Dementia care
- Care for people with learning disabilities
- Nursing care
- Intermediate care
- Respite care
- Mental frailty
- Physical disabilities
- Behavioural problems
- Terminal illness
- Our scheme is best suited to care for:
- People who need minimal help
- People who need moderate help
- People who need a high level of help
Eligibility / Admission
User profile
- 55 is the lower age limits for new residents
- We cater for people with no/low level care needs
- We are aiming at a mixed care levels population
- Admission criteria are similar to residential care
- Residents will not need to move except to hospital
- The scheme is intended or specially suited to a specific religious, ethnic, profession or other group
- The scheme is restricted to a specific group
Applicants must:
- Be self-funders
- Be on state benefits
- Have local connections
- Have a housing needs assessment
- Have a community care assessment
- Have a risk assessment
- Have a health assessment
- Have minimum housing support need
- Have minimum personal care need
- Have less than a maximum personal care need
For couples, both partners must:
- Have minimum housing support need
- Have minimum personal care need
We accept people with:
- Visual impairment
- Deafness
- Urinary incontinence
- Faecal incontinence
We would normally accept people with:
- Memory problems - moderate
- Memory problems - severe
- Challenging behaviour - disruptive
- Challenging behaviour - physically violent
- Mobility problems - frame
- Mobility problems - wheelchair
- Mobility problems - bedfast
- Wandering problems - inside home
- Wandering problems - outside home
Management / costs
Management
- Compared to our other schemes, this one is:
- Popular
- Average
- Not so popular
- Slow to let/sell
- There is a tenants/residents association
- Residents are involved in running the scheme through: House Meetings & consultation
Housing staff
- Resident scheme manager
- Non-resident manager
- Housing staff on duty:
- part time
- normal hours
- 24 hours
- 7 days
Care staff
- Site-based care staff
- On-site care staff 24/7
Staff facilities
- Manager's office
- Care staff office
- Staff overnight room with en-suite
- Staff rest room with kitchenette
- Staff locker and changing room
- Main catering kitchen
Costs
Info updated: 09/10/2019
If you are the manager of Hungerford House and want to update your information, please click here.
If you are the manager of Hungerford House and want to update your information, please click here.
Residents' views
A number of residents have used EAC's resident consultation card game to give their views on aspects of where they live. They gave top marks to this scheme for: Number / size of facilities
Overall ratings
Privacy
Quality of the facilities
Quality of the garden
Quality of the individual apartments
Comments made in nominations for the EAC National Housing for Older People Awards
"Our sheltered housing officer is lovely and looks after us well very friendly scheme."
Made by a resident in 2017
Made by a resident in 2017
"People are friendly. Lots going on, feel involve. Lovely flat. Feel safe & secure and comfortable."
Made by a resident in 2017
Made by a resident in 2017
"It's very friendly, lots of things to do if you wish to partake. The gardens are well kept, as is the house."
Made by a resident in 2017
Made by a resident in 2017
"Pleasant and Efficient warden; we are made welcome. House is warm and cosy with well maintained up to date facilities. As a U3A Group we use the resi..." Show more
"Pleasant and Efficient warden; we are made welcome. House is warm and cosy with well maintained up to date facilities. As a U3A Group we use the residents lounge once a month, we are so lucky to be able to do this." Show less
Made by a visitor in 2017
"Pleasant and Efficient warden; we are made welcome. House is warm and cosy with well maintained up to date facilities. As a U3A Group we use the residents lounge once a month, we are so lucky to be able to do this." Show less
Made by a visitor in 2017
"My flat is beautiful, warm and very well maintained. We have a wonderful communal garden. The whole building is spotlessly clean. We are lucky to hav..." Show more
"My flat is beautiful, warm and very well maintained. We have a wonderful communal garden. The whole building is spotlessly clean. We are lucky to have a fabulous warden who looks after us all and provides lots of entertainment. The very best place to live, I'm so lucky!" Show less
Made by a resident in 2017
"My flat is beautiful, warm and very well maintained. We have a wonderful communal garden. The whole building is spotlessly clean. We are lucky to have a fabulous warden who looks after us all and provides lots of entertainment. The very best place to live, I'm so lucky!" Show less
Made by a resident in 2017
"My Dad is the longest resident living there for 24years. He has been very happy. He takes part in various social events, and day trips. They have hair..." Show more
"My Dad is the longest resident living there for 24years. He has been very happy. He takes part in various social events, and day trips. They have hairdresser who visits. Also a chiropodist. They have darts/bingo/fish and chips in the lounge. The shelter housing officer is excellent." Show less
Made by a visitor in 2017
"My Dad is the longest resident living there for 24years. He has been very happy. He takes part in various social events, and day trips. They have hairdresser who visits. Also a chiropodist. They have darts/bingo/fish and chips in the lounge. The shelter housing officer is excellent." Show less
Made by a visitor in 2017
" My Grandad has lived there for over 24years. He is the longest resident there and had many happy years due to the excellent support. He regularly enj..." Show more
" My Grandad has lived there for over 24years. He is the longest resident there and had many happy years due to the excellent support. He regularly enjoys all the social events arranged by the warden Nora. I've always found Hungerford house friendly and welcoming. " Show less
Made by a visitor in 2017
" My Grandad has lived there for over 24years. He is the longest resident there and had many happy years due to the excellent support. He regularly enjoys all the social events arranged by the warden Nora. I've always found Hungerford house friendly and welcoming. " Show less
Made by a visitor in 2017
"The main thing is we are all safe. Also our SHO is one of the best. She organises many events for us. We couldn't be in better hands."
Made by a resident in 2017
Made by a resident in 2017
"In the 3.5 years my wife and I have lived here, the friendship that has been shown is the best in a long while. The activities are organised by a grou..." Show more
"In the 3.5 years my wife and I have lived here, the friendship that has been shown is the best in a long while. The activities are organised by a group of us, and our shelter housing officer is what makes it worthwhile living here." Show less
Made by a resident in 2017
"In the 3.5 years my wife and I have lived here, the friendship that has been shown is the best in a long while. The activities are organised by a group of us, and our shelter housing officer is what makes it worthwhile living here." Show less
Made by a resident in 2017
"I like living here because I am safe. Good friends & neighbours and lots of event going on. What could be better?"
Made by a resident in 2017
Made by a resident in 2017
"Both my mum and my auntie live here and they are very happy and always interacting with other residents and the wardan. It is a warm and welcoming atm..." Show more
"Both my mum and my auntie live here and they are very happy and always interacting with other residents and the wardan. It is a warm and welcoming atmosphere and the wardan is very involved in the residents well-being." Show less
Made by a visitor in 2017
"Both my mum and my auntie live here and they are very happy and always interacting with other residents and the wardan. It is a warm and welcoming atmosphere and the wardan is very involved in the residents well-being." Show less
Made by a visitor in 2017
"Hungerford House is homely, friendly, supportive and respectful of residents and visitors alike. "
Made by a visitor in 2017
Made by a visitor in 2017
"The whole building is clean, safe and nothing is too much trouble for any of the staff. I cannot express how good it is to live here. My family also f..." Show more
"The whole building is clean, safe and nothing is too much trouble for any of the staff. I cannot express how good it is to live here. My family also feel the same, they know how happy I am here. There is always someone that is willing to help." Show less
Made by a resident in 2017
"The whole building is clean, safe and nothing is too much trouble for any of the staff. I cannot express how good it is to live here. My family also feel the same, they know how happy I am here. There is always someone that is willing to help." Show less
Made by a resident in 2017
"Because of the community spirit nurtured by our sheltered housing officer, resulting in friendly residents-led events and clubs 5 or 6 times weekly, t..." Show more
"Because of the community spirit nurtured by our sheltered housing officer, resulting in friendly residents-led events and clubs 5 or 6 times weekly, throughout the year." Show less
Made by a resident in 2017
"Because of the community spirit nurtured by our sheltered housing officer, resulting in friendly residents-led events and clubs 5 or 6 times weekly, throughout the year." Show less
Made by a resident in 2017
"The company, and the things that go on."
Made by a resident in 2017
Made by a resident in 2017
"Community spirit. Meeting people in safe surroundings. Plenty of activities."
Made by a resident in 2017
Made by a resident in 2017
"I enjoy working in the communal garden with friends. My home is warm and draught free during the winter. Excellent warden to help with problems."
Made by a resident in 2017
Made by a resident in 2017
"Warm and welcoming. Lots going on for the residents. The care manager really cares for the residents, having time for them and joining in many of the ..." Show more
"Warm and welcoming. Lots going on for the residents. The care manager really cares for the residents, having time for them and joining in many of the activities. It's a joy being part of this community." Show less
Made by a visitor in 2017
"Warm and welcoming. Lots going on for the residents. The care manager really cares for the residents, having time for them and joining in many of the activities. It's a joy being part of this community." Show less
Made by a visitor in 2017
"Friendly, caring, excellent warden, plenty of activities, responds to needs of residents, involves relatives."
Made by a visitor in 2017
Made by a visitor in 2017
"Very friendly place to visit always made very welcome."
Made by a visitor in 2017
Made by a visitor in 2017
"Warm and friendly community without being over powering.
Well run social atmosphere in a safe environment."
Made by a visitor in 2017
Made by a visitor in 2017
"When visiting Hungerford I always get the impression that everyone is happy and enjoying living there, they are well organised with their lunches, ent..." Show more
"When visiting Hungerford I always get the impression that everyone is happy and enjoying living there, they are well organised with their lunches, entertainment and visits out. They have an amazing warden who is caring and helpful. Overall it is a warm and welcoming place to visit and live." Show less
Made by a visitor in 2017
"When visiting Hungerford I always get the impression that everyone is happy and enjoying living there, they are well organised with their lunches, entertainment and visits out. They have an amazing warden who is caring and helpful. Overall it is a warm and welcoming place to visit and live." Show less
Made by a visitor in 2017
"Because I am safe, and I like it in here. The people are nice and we do a lot of activities."
Made by a resident in 2017
Made by a resident in 2017
"Everything."
Made by a resident in 2017
Made by a resident in 2017
"It is the best place to live in. The people around are very nice. The area is also very nice."
Made by a resident in 2017
Made by a resident in 2017
"The warden is very nice and cares for her residents, there's always lots to do, other residents are very nice, meetings keep us informed. I feel safe ..." Show more
"The warden is very nice and cares for her residents, there's always lots to do, other residents are very nice, meetings keep us informed. I feel safe here and the flats are just the right size for one person." Show less
Made by a resident in 2017
"The warden is very nice and cares for her residents, there's always lots to do, other residents are very nice, meetings keep us informed. I feel safe here and the flats are just the right size for one person." Show less
Made by a resident in 2017
"It's friendly there's lots going on and the Shelted Housing Officer is great."
Made by a resident in 2017
Made by a resident in 2017
"Hungerford is such a lovely friendly sheltered housing where staff and tenants are always there to help. They help one another's charities and have so..." Show more
"Hungerford is such a lovely friendly sheltered housing where staff and tenants are always there to help. They help one another's charities and have so many activities for tenants and family to take part in . This sheltered housing is 5 star for friendly people and staff." Show less
Made by a visitor in 2017
"Hungerford is such a lovely friendly sheltered housing where staff and tenants are always there to help. They help one another's charities and have so many activities for tenants and family to take part in . This sheltered housing is 5 star for friendly people and staff." Show less
Made by a visitor in 2017
"I visit my mum who lives here and she has never been happier. The amenities are brilliant, she can choose how much she wants to do. She has her own fr..." Show more
"I visit my mum who lives here and she has never been happier. The amenities are brilliant, she can choose how much she wants to do. She has her own front door and privacy but knows she can call for help if she ever needs it. Wonderful place!!" Show less
Made by a visitor in 2017
"I visit my mum who lives here and she has never been happier. The amenities are brilliant, she can choose how much she wants to do. She has her own front door and privacy but knows she can call for help if she ever needs it. Wonderful place!!" Show less
Made by a visitor in 2017
"Hungerford house Milton Keynes is in a nice area with shop and a pub with a car park available to all. The actual building is well maintained with lov..." Show more
"Hungerford house Milton Keynes is in a nice area with shop and a pub with a car park available to all. The actual building is well maintained with lovely flats. People are ok and warden does a good job keeping us going with meals and things to do. We are lucky." Show less
Made by a resident in 2017
"Hungerford house Milton Keynes is in a nice area with shop and a pub with a car park available to all. The actual building is well maintained with lovely flats. People are ok and warden does a good job keeping us going with meals and things to do. We are lucky." Show less
Made by a resident in 2017
"We like the security of a sheltered housing officer, who is there just like a member of the family. We are part of a community that takes care of each..." Show more
"We like the security of a sheltered housing officer, who is there just like a member of the family. We are part of a community that takes care of each other. Always something going on to combat the feeling of isolation and to add enjoyment to life." Show less
Made by a resident in 2017
"We like the security of a sheltered housing officer, who is there just like a member of the family. We are part of a community that takes care of each other. Always something going on to combat the feeling of isolation and to add enjoyment to life." Show less
Made by a resident in 2017
"It is a very friendly scheme, with a great officer looking out for us. Also there is a great social life within this scheme. The area is good, with th..." Show more
"It is a very friendly scheme, with a great officer looking out for us. Also there is a great social life within this scheme. The area is good, with the bus stop right outside our home." Show less
Made by a resident in 2017
"It is a very friendly scheme, with a great officer looking out for us. Also there is a great social life within this scheme. The area is good, with the bus stop right outside our home." Show less
Made by a resident in 2017
"I moved here in June 2016, best thing I ever did. Hungerford House has all the amenities anyone could need, lovely comfortable accommodation, bus stop..." Show more
"I moved here in June 2016, best thing I ever did. Hungerford House has all the amenities anyone could need, lovely comfortable accommodation, bus stop outside door, lots of activities, Bingo, Roulette, Quiz night, and plenty more. The warden and the residents are the best in Milton Keynes." Show less
Made by a resident in 2017
"I moved here in June 2016, best thing I ever did. Hungerford House has all the amenities anyone could need, lovely comfortable accommodation, bus stop outside door, lots of activities, Bingo, Roulette, Quiz night, and plenty more. The warden and the residents are the best in Milton Keynes." Show less
Made by a resident in 2017
"Hungerford House is a wonderful place to live in. The residents are very lucky to have a wonderful housing officer who dedicates time to arrange vario..." Show more
"Hungerford House is a wonderful place to live in. The residents are very lucky to have a wonderful housing officer who dedicates time to arrange various activities for residents. I feel privileged to be able to take part in many activities which makes us very close. Thank you." Show less
Made by a resident in 2017
"Hungerford House is a wonderful place to live in. The residents are very lucky to have a wonderful housing officer who dedicates time to arrange various activities for residents. I feel privileged to be able to take part in many activities which makes us very close. Thank you." Show less
Made by a resident in 2017
"Friendly home from home. Always some activity going on. Good links with the local community, very active with fundraising for the local community."
Made by a volunteer in 2017
Made by a volunteer in 2017
"Hungerford House is well positioned, welcoming and Community spirited. It is looked after well by our Service and Residents. There are lots of activit..." Show more
"Hungerford House is well positioned, welcoming and Community spirited. It is looked after well by our Service and Residents. There are lots of activities in the Scheme and interest in the gardens. There is very good community links and a great sense of pride around Hungerford House and it shows." Show less
Made by a staff member in 2017
"Hungerford House is well positioned, welcoming and Community spirited. It is looked after well by our Service and Residents. There are lots of activities in the Scheme and interest in the gardens. There is very good community links and a great sense of pride around Hungerford House and it shows." Show less
Made by a staff member in 2017
"Excellent provision "
Made by a visitor in 2017
Made by a visitor in 2017
Managed by
Sheltered Housing and Housing-with-Care across Milton Keynes
Our sheltered housing is designed primarily for people aged 60 years and over. It provides a safe, secure and supportive environment for people wishing to live independently in their own homes. Our sheltered housing with care schemes can provides a personal care and support service to tenants.
National Housing for Older People Awards
in the EAC Housing for Older People Awards 2017.
Category: Retirement housing 37-43 units.
Sponsor: .
Category: Retirement housing 37-43 units.
Sponsor: .
in the EAC Housing for Older People Awards 2015.
Category: Retirement housing 40-49 units.
Sponsor: Retirement Homesearch.
Category: Retirement housing 40-49 units.
Sponsor: Retirement Homesearch.
in the EAC Housing for Older People Awards 2014.
Category: Retirement housing 36-44 units.
Sponsor: Shaw Healthcare.
Category: Retirement housing 36-44 units.
Sponsor: Shaw Healthcare.
Memberships
ERoSH: The organisation that manages this scheme is a member of ERoSH, the national consortium for sheltered and retirement housing.
