Millbrook Village
11 East Kinfisher Lane, Exeter, Devon, EX2 6FD
11 East Kinfisher Lane, Exeter, Devon, EX2 6FD
Click to enlarge or scrollInfo
Aims
Buildings
Services
Residents
Management / Costs
Manager's Description
"Nestled in a peaceful setting close to the river in the heart of the historic cathedral city of Exeter, Millbrook Village embodies the perfect blend of luxurious, independent retirement living combine..." Show more "Nestled in a peaceful setting close to the river in the heart of the historic cathedral city of Exeter, Millbrook Village embodies the perfect blend of luxurious, independent retirement living combined with the comfort and security of an exclusive village community.The Village offers a selection of luxury two- and three-bedroom cottages and one-and two-bedroom apartments, finished to the highest of standards throughout, all centered around a stylish private Club House featuring a bar, restaurant, pool, gym and many more hotel-style facilities for residents to enjoy." Show less
Main Facts
Extra care housing
Tenure(s): Leasehold and Rent (market)
164 flats, houses. Built in 2014. Sizes 1 bedroom, 2 bedroom, 3 bedroom. Includes mobility and wheelchair standard properties.
Integrated Retirement Community scheme with on-site care staff, Resident management staff and Careline alarm service
Lift, Lounge, Dining room, Restaurant open to the public, Guest facilities, Garden, Hobby room, Activities room, Cafe/bistro, Swimming pool, Bar/pub, Library
Whole site accessible by wheelchair. Access to site easy. Distances: bus stop 0.2 mile(s); shop 0.5 mile(s); post office 1.5 mile(s); town centre 4 mile(s); GP 4 mile(s).
Social activities, organised by Leah Jackson, Wellness Navigator. Meal(s) available. New residents accepted from 55 years of age. Both cats & dogs generally accepted.
Housing Authority: Exeter
Social Care Authority: Devon
Architects: Barton Willmore
Ethos / Lifestyle
Community interaction
- The scheme is located within an existing active community
- The scheme is within easy reach of an existing active community
- The scheme relies on itself for community /neighbourhood interaction
Cultural
- We facilitate spiritual and religious observance
- Staff can speak languages other than English
Social Activities
- There are regular social activities
- Entertainment
- Outings
- Regular activities programme
- Daily activities
- Weekly activities
- Monthly activities
- Facilities for residents to garden or assist with gardening
- Own minibus
- Other transport for residents
Pets
New residents are allowed to bring pets:- a cat
- a dog
- If yes, pets can be replaced
Statement of purpose
(the ethos and purpose of the scheme as described to a potential resident)If you yearn for traditional village life, and values-– but with plenty of opportunity to explore and embrace your own individuality – Millbrook Village can offer you this, and much more besides. Although you’ll feel like you’re tucked away in your own little secluded corner of England, you are, in fact, just minutes away from the vibrant, historic, city of Exeter. Love t he coast? You can be breathing in the sea air in no time – take a walk on the beach and revel in the life you’ve always wanted.
Assessment of outcomes
(to help assess the quality of service and the well-being of residents)No outcomes
Buildings
The buildings and the environment
Year built: 2014Number of stories: 3
- Lift(s). Number of Lifts: 6
- Stair lift(s)
- The location is generally regarded as:
- Desirable
- Average
- Not so desirable
| Distances to external facilities: | |||
| Bus stop | 0.2 | mile | |
| Local shop | 0.5 | mile | |
| Post office | 1.5 | miles | |
| GP surgery | 4.0 | miles | |
| Town/shop centre | 4.0 | miles | |
Individual properties
164 properties| Property details: | ||
| 1-bedroom apartments: | 2 | |
| 2-bedroom apartments: | 75 | |
| 3-bedroom apartment: | 46. | |
| 2-bedroom cottages/houses: | 4 | |
| 3-bedroom cottages/houses: | 37 | |
- If there are studios/bedsits
- They have a kitchen
- They have a wc
- They have a bathroom
- Some properties have a private balcony
- Some properties have a private garden or patio
- Properties are served by a communal satellite tv aerial
- Properties are wired for cable tv
- Dementia unit
- Intermediate care suite or similar
- Respite care accommodation
Communal facilities Indoors
- Lounge
- Restaurant (open to public)
- Dining room (residents only)
- Community/day centre
- Laundry
- Guest suite
- Conservatory
- Activities room(s)
- Hobby room(s)
- More than one lounge
- TV lounge
- Café
- Bar/pub
- Fitness gym
- Arts and craft centre
- Storage for wheelchairs/electric scooters
- Library
- Shop
- Treatment room
- Computer/IT room
- Payphone
- WC's
- Hairdressing salon
- Jacuzzi
- Pool
- Assisted bathroom(s)
- Other communal facilities
Communal facilities Outdoors
- Garden
- Total number of parking spaces: 160
Technology and design
- Communal facilities are designed for sensory impairment
- Wired for telecare
- Telecare installed
- Smart Home
- CCTV
- Others
- Facility security features: alarm security, cctv
Accessibility
- All communal spaces are accessible by wheelchair users
- Most residents find getting to the site:
- easy
- manageable
- difficult
- Less mobile people find getting to the site:
- easy
- manageable
- difficult
Services
Support services
- Community alarm service
- Alarm to call on-site staff
- Housing support service (SP tasks)
- Domestic assistance
- Light domestic cleaning
- Shopping
- Housework
- Personal laundry service
- Hairdressing on site
- Chiropody
- Physiotherapy
- Sensors (detectors) and monitors
- Personal sensors
- Property-based sensors
Meals
- Meals are available on a regular basis
- A daily meal is available
- Breakfast always available in restaurant/dining room
- Lunch always available in restaurant/dining room
- Dinner always available in restaurant/dining room
- Breakfast can be delivered to individual homes
- Lunch can be delivered to individual homes
- Dinner can be delivered to individual homes
- Restaurant is open to outsiders
- There is generally a choice of menu
- Residents are consulted on menus
- All meals are prepared on the scheme
- Vegetarians are specifically catered for
- Special diets can usually be provided for
- We can meet cultural dietary preferences
Care services
- Personal care services
- Dementia care
- Care for people with learning disabilities
- Nursing care
- Intermediate care
- Respite care
- Mental frailty
- Physical disabilities
- Behavioural problems
- Terminal illness
- Our scheme is best suited to care for:
- People who need minimal help
- People who need moderate help
- People who need a high level of help
Eligibility / Admission
User profile
- 55 is the lower age limits for new residents
- We cater for people with no/low level care needs
- We are aiming at a mixed care levels population
- Admission criteria are similar to residential care
- Residents will not need to move except to hospital
- The scheme is intended or specially suited to a specific religious, ethnic, profession or other group
- The scheme is restricted to a specific group
Applicants must:
- Be self-funders
- Be on state benefits
- Have local connections
- Have a housing needs assessment
- Have a community care assessment
- Have a risk assessment
- Have a health assessment
- Have minimum housing support need
- Have minimum personal care need
- Have less than a maximum personal care need
For couples, both partners must:
- Have minimum housing support need
- Have minimum personal care need
We accept people with:
- Visual impairment
- Deafness
- Urinary incontinence
- Faecal incontinence
We would normally accept people with:
- Memory problems - moderate
- Memory problems - severe
- Challenging behaviour - disruptive
- Challenging behaviour - physically violent
- Mobility problems - frame
- Mobility problems - wheelchair
- Mobility problems - bedfast
- Wandering problems - inside home
- Wandering problems - outside home
Management / costs
Management
- Compared to our other schemes, this one is:
- Popular
- Average
- Not so popular
- Slow to let/sell
- There is a tenants/residents association
Housing staff
- Resident scheme manager
- Non-resident manager
- Housing staff on duty:
- part time
- normal hours
- 24 hours
- 7 days
Care staff
- Site-based care staff
- On-site care staff 24/7
Staff facilities
- Manager's office
- Care staff office
- Staff overnight room with en-suite
- Staff rest room with kitchenette
- Staff locker and changing room
- Main catering kitchen
Costs
Info updated: 19/01/2023
If you are the manager of Millbrook Village and want to update your information, please click here.
If you are the manager of Millbrook Village and want to update your information, please click here.
Availability
Check with Inspired Villages Group - none notified to EAC - Advertise vacancies / sales.Comments made in nominations for the EAC National Housing for Older People Awards
"Everything is really well worth the money. We have a superb appartment, balconies facing south east, and south west, bringing light and sunshine all d..." Show more
"Everything is really well worth the money. We have a superb appartment, balconies facing south east, and south west, bringing light and sunshine all day. We have super neighbours, lots of things laid on for us to do, and good outings." Show less
Made by a resident in 2019
"Everything is really well worth the money. We have a superb appartment, balconies facing south east, and south west, bringing light and sunshine all day. We have super neighbours, lots of things laid on for us to do, and good outings." Show less
Made by a resident in 2019
"The right place for "active and independent" living - absolutely no regrets at moving here some 16 months ago"
Made by a resident in 2019
Made by a resident in 2019
"The staff and other residents are all very friendly. There are many varied activities and social events. No pressure, so can pick and choose, or eve..." Show more
"The staff and other residents are all very friendly. There are many varied activities and social events. No pressure, so can pick and choose, or even stay at home." Show less
Made by a resident in 2019
"The staff and other residents are all very friendly. There are many varied activities and social events. No pressure, so can pick and choose, or even stay at home." Show less
Made by a resident in 2019
"Friendly, good facilities. Provides independence and security. Ideal location."
Made by a resident in 2019
Made by a resident in 2019
"The Village has a busy social scene, lots of activities for many interests. The Village is for all retirees and is themed on independent living. Every..." Show more
"The Village has a busy social scene, lots of activities for many interests. The Village is for all retirees and is themed on independent living. Everyone can choose how involved in activities they want to be. Living here has given me a renewed lease of life after my husbds death." Show less
Made by a resident in 2019
"The Village has a busy social scene, lots of activities for many interests. The Village is for all retirees and is themed on independent living. Everyone can choose how involved in activities they want to be. Living here has given me a renewed lease of life after my husbds death." Show less
Made by a resident in 2019
"Friendly people and fantastic central facilities. Proximity to Exeter and transport links."
Made by a resident in 2019
Made by a resident in 2019
"The layout of the village, the friendly atmosphere; the facilities; the staff, who are always so friendly and efficient; the excellent restaurant; the..." Show more
"The layout of the village, the friendly atmosphere; the facilities; the staff, who are always so friendly and efficient; the excellent restaurant; the many activities on offer." Show less
Made by a resident in 2019
"The layout of the village, the friendly atmosphere; the facilities; the staff, who are always so friendly and efficient; the excellent restaurant; the many activities on offer." Show less
Made by a resident in 2019
"Great services, magnificent communal facilities, topped by fantastic staff."
Made by a resident in 2019
Made by a resident in 2019
"Modern well-run and dynamic retirement village, not yet fully occupied but with plenty of activities available should you want to participate."
Made by a resident in 2019
Made by a resident in 2019
"Standard and quality of the village and everything encorporated within it. An active program and emphasis on supporting the well-being of residents i..." Show more
"Standard and quality of the village and everything encorporated within it. An active program and emphasis on supporting the well-being of residents is so important. The ethoss, staff support and friendliness is so important in the cohesion of residential involvement. " Show less
Made by a resident in 2019
"Standard and quality of the village and everything encorporated within it. An active program and emphasis on supporting the well-being of residents is so important. The ethoss, staff support and friendliness is so important in the cohesion of residential involvement. " Show less
Made by a resident in 2019
"Convenient to local amenities. Excellent facilities. Very friendly and helpful staff. Great community spirit. Good restaurant, bar, swimming pool and ..." Show more
"Convenient to local amenities. Excellent facilities. Very friendly and helpful staff. Great community spirit. Good restaurant, bar, swimming pool and sports area including a gym, snooker room, darts and many card games. Accommodation equipped to a high standard. All in all a comfortable place in which to live." Show less
Made by a resident in 2019
"Convenient to local amenities. Excellent facilities. Very friendly and helpful staff. Great community spirit. Good restaurant, bar, swimming pool and sports area including a gym, snooker room, darts and many card games. Accommodation equipped to a high standard. All in all a comfortable place in which to live." Show less
Made by a resident in 2019
"Convenient to local amenities. Excellent facilities. Very friendly and helpful staff. Great community spirit. Good restaurant, bar, swimming pool and ..." Show more
"Convenient to local amenities. Excellent facilities. Very friendly and helpful staff. Great community spirit. Good restaurant, bar, swimming pool and sports area including a gym, snooker room, darts and many card games. Accommodation equipped to a high standard. All in all a comfortable place in which to live." Show less
Made by a resident in 2019
"Convenient to local amenities. Excellent facilities. Very friendly and helpful staff. Great community spirit. Good restaurant, bar, swimming pool and sports area including a gym, snooker room, darts and many card games. Accommodation equipped to a high standard. All in all a comfortable place in which to live." Show less
Made by a resident in 2019
"Puts all the other retirement development efforts to shame"
Made by a visitor in 2019
Made by a visitor in 2019
"Friendly atmosphere, caring staff, good facilities, wide range of property choices."
Made by a visitor in 2019
Made by a visitor in 2019
"Clean, professional, well organised"
Made by a visitor in 2019
Made by a visitor in 2019
"It is an attractive well cared for village with excellent facilities, Restaurant, swimming pool, residents lounge etc. There are a whole range of a..." Show more
"It is an attractive well cared for village with excellent facilities, Restaurant, swimming pool, residents lounge etc. There are a whole range of activities. All the staff are helpful and very supportive of all the residents. " Show less
Made by a resident in 2019
"It is an attractive well cared for village with excellent facilities, Restaurant, swimming pool, residents lounge etc. There are a whole range of activities. All the staff are helpful and very supportive of all the residents. " Show less
Made by a resident in 2019
"Well informed what's is happening at the village. Very friendly and helpful staff. Lots to do and keep our minds occupied, food is brilliant."
Made by a resident in 2019
Made by a resident in 2019
"WE are situated an easy bus ride into the city or coast, we have lots of social activities & themed suppers. There is a cinema, restaurant & bar as we..." Show more
"WE are situated an easy bus ride into the city or coast, we have lots of social activities & themed suppers. There is a cinema, restaurant & bar as well as gym & pool. Within reach are lots of glorious walks. " Show less
Made by a resident in 2019
"WE are situated an easy bus ride into the city or coast, we have lots of social activities & themed suppers. There is a cinema, restaurant & bar as well as gym & pool. Within reach are lots of glorious walks. " Show less
Made by a resident in 2019
"It's comfortable, modern, friendly has all the facilities I need, and is convenient for Exeter and Dartmoor. The staff is exceptional and will do any..." Show more
"It's comfortable, modern, friendly has all the facilities I need, and is convenient for Exeter and Dartmoor. The staff is exceptional and will do anything for you. The restaurant is amazing." Show less
Made by a resident in 2019
"It's comfortable, modern, friendly has all the facilities I need, and is convenient for Exeter and Dartmoor. The staff is exceptional and will do anything for you. The restaurant is amazing." Show less
Made by a resident in 2019
"Helpful professional Friendly atmosphere "
Made by a resident in 2019
Made by a resident in 2019
"Welcoming staff superb facilities resident association run by professional intelligent retired residents who give many hours of their time. Younger re..." Show more
"Welcoming staff superb facilities resident association run by professional intelligent retired residents who give many hours of their time. Younger retirees I.e. 70 and early 80 year olds volunteer for cinema bar and leisure activities. Health emergencies and medical concerns first class. We love it." Show less
Made by a resident in 2019
"Welcoming staff superb facilities resident association run by professional intelligent retired residents who give many hours of their time. Younger retirees I.e. 70 and early 80 year olds volunteer for cinema bar and leisure activities. Health emergencies and medical concerns first class. We love it." Show less
Made by a resident in 2019
"We are a friendly bunch who enjoy independent living and a clubhouse where a huge variety of activities take place if you want to participate. The res..." Show more
"We are a friendly bunch who enjoy independent living and a clubhouse where a huge variety of activities take place if you want to participate. The restaurant is very popular, serving freshly prepared food, and where guests are made welcome. A fantastic place to live." Show less
Made by a resident in 2019
"We are a friendly bunch who enjoy independent living and a clubhouse where a huge variety of activities take place if you want to participate. The restaurant is very popular, serving freshly prepared food, and where guests are made welcome. A fantastic place to live." Show less
Made by a resident in 2019
"A lively, active retirement village with lovely residents and AMAZING food offered in the restaurant. "
Made by a staff member in 2019
Made by a staff member in 2019
"The people, both fellow residents and staff, are wonderful. The friendship, support and choice of activities in a superb location couldn't be bettered..." Show more
"The people, both fellow residents and staff, are wonderful. The friendship, support and choice of activities in a superb location couldn't be bettered. " Show less
Made by a resident in 2019
"The people, both fellow residents and staff, are wonderful. The friendship, support and choice of activities in a superb location couldn't be bettered. " Show less
Made by a resident in 2019
"Independent living for active elderly with support if needed. Plenty of activities and very friendly."
Made by a resident in 2019
Made by a resident in 2019
"Fantastic facilities. Friendly atmosphere. Close to a vibrant town centre also lovely countryside on your doorstep for varied walks"
Made by a resident in 2019
Made by a resident in 2019
"The village is extremely well run by the Management team here. There are numerous activities available and the facilities are excellent. We are situ..." Show more
"The village is extremely well run by the Management team here. There are numerous activities available and the facilities are excellent. We are situated in an enviable position just a short bus ride from the centre of Exeter. " Show less
Made by a resident in 2019
"The village is extremely well run by the Management team here. There are numerous activities available and the facilities are excellent. We are situated in an enviable position just a short bus ride from the centre of Exeter. " Show less
Made by a resident in 2019
"Such a great independent environment to live, with the option of lots of activities if you wish, from Zumba & Tai Chi to Wellbeing Talks and Themed ev..." Show more
"Such a great independent environment to live, with the option of lots of activities if you wish, from Zumba & Tai Chi to Wellbeing Talks and Themed evenings in the restaurant. We have a cinema, pool and gym as well as a hair dressers and spa treatment room. Lovely Village." Show less
Made by a staff member in 2019
"Such a great independent environment to live, with the option of lots of activities if you wish, from Zumba & Tai Chi to Wellbeing Talks and Themed evenings in the restaurant. We have a cinema, pool and gym as well as a hair dressers and spa treatment room. Lovely Village." Show less
Made by a staff member in 2019
"This is a thriving village with many clubs started up by Residents and a very friendly atmosphere. The facilities are superb and all the staff are so ..." Show more
"This is a thriving village with many clubs started up by Residents and a very friendly atmosphere. The facilities are superb and all the staff are so pleasant and helpful and our Manager is excellent
The grounds are kept well and the ground staff will do anything to help residents." Show less
Made by a resident in 2019
"This is a thriving village with many clubs started up by Residents and a very friendly atmosphere. The facilities are superb and all the staff are so pleasant and helpful and our Manager is excellent
The grounds are kept well and the ground staff will do anything to help residents." Show less
Made by a resident in 2019
"Wonderful community spirit and very caring, hardworking and supportive management team"
Made by a resident in 2019
Made by a resident in 2019
"High standard accommodation with good fittings etc.
Excellent amenities such as a restaurant, bar, swimming pool, cinema, nurse/doctor, games room, li..." Show more
"High standard accommodation with good fittings etc.
Excellent amenities such as a restaurant, bar, swimming pool, cinema, nurse/doctor, games room, library, residents lounge, gym and residents who want to live in an active village.
" Show less
Made by a resident in 2019
Excellent amenities such as a restaurant, bar, swimming pool, cinema, nurse/doctor, games room, li..." Show more
"High standard accommodation with good fittings etc.
Excellent amenities such as a restaurant, bar, swimming pool, cinema, nurse/doctor, games room, library, residents lounge, gym and residents who want to live in an active village.
" Show less
Made by a resident in 2019
"It is safe comfortable and has numerous activities the staff are always ready to help "
Made by a resident in 2019
Made by a resident in 2019
" I came to the village in July 2016, at the age of 90. and found a community of exceptionally kind and helpful residence and staff,
so many inter..." Show more
" I came to the village in July 2016, at the age of 90. and found a community of exceptionally kind and helpful residence and staff,
so many interesting clubs and activities one feels there`s no time to die - what could be better? " Show less
Made by a resident in 2019
so many inter..." Show more
" I came to the village in July 2016, at the age of 90. and found a community of exceptionally kind and helpful residence and staff,
so many interesting clubs and activities one feels there`s no time to die - what could be better? " Show less
Made by a resident in 2019
"It is a perfect location being on the main bus routes serving the whole of Devon (& beyond) and the layout and facilities provided are superb. We are..." Show more
"It is a perfect location being on the main bus routes serving the whole of Devon (& beyond) and the layout and facilities provided are superb. We are finding that the downsized way of living in a vibrant community of like minded people is uplifting and satisfying. Best decision." Show less
Made by a resident in 2019
"It is a perfect location being on the main bus routes serving the whole of Devon (& beyond) and the layout and facilities provided are superb. We are finding that the downsized way of living in a vibrant community of like minded people is uplifting and satisfying. Best decision." Show less
Made by a resident in 2019
"Good Location. Friendly. Lovely staff."
Made by a resident in 2019
Made by a resident in 2019
"Location within walking distance of the city centre and on main bus routes. High quality accommodation and facilities and an excellent programme of s..." Show more
"Location within walking distance of the city centre and on main bus routes. High quality accommodation and facilities and an excellent programme of social and wellbeing events. " Show less
Made by a resident in 2019
"Location within walking distance of the city centre and on main bus routes. High quality accommodation and facilities and an excellent programme of social and wellbeing events. " Show less
Made by a resident in 2019
"We have wonderful staff who regularly go the extra mile and we are in a superb location, with the city of Exeter a short bus ride away."
Made by a resident in 2019
Made by a resident in 2019
"Everyone here is so friendly and helpful and the facilities are excellent. The staff are so very friendly too and always ready to help."
Made by a resident in 2019
Made by a resident in 2019
"Millbrook Village is an excellent located active retirement village with a fantastic community and spirit where residents and staff are supportive of ..." Show more
"Millbrook Village is an excellent located active retirement village with a fantastic community and spirit where residents and staff are supportive of each other." Show less
Made by a staff member in 2019
"Millbrook Village is an excellent located active retirement village with a fantastic community and spirit where residents and staff are supportive of each other." Show less
Made by a staff member in 2019
"It’s a great community supporting independent living for the over 55. It’s lovely to see the genuine care between residents which also envelops st..." Show more
"It’s a great community supporting independent living for the over 55. It’s lovely to see the genuine care between residents which also envelops staff. Walking through the gates feels like walking in to a hug." Show less
Made by a staff member in 2019
"It’s a great community supporting independent living for the over 55. It’s lovely to see the genuine care between residents which also envelops staff. Walking through the gates feels like walking in to a hug." Show less
Made by a staff member in 2019
National Housing for Older People Awards
in the EAC Housing for Older People Awards 2019.
Category: Retirement housing 53 units and over.
Sponsor: McCarthy & Stone Resales.
Category: Retirement housing 53 units and over.
Sponsor: McCarthy & Stone Resales.
Memberships
ARCO: The manager of this facility is a member of Associated Retirement Community Operators (ARCO), the main body representing the retirement community sector the UK.
