Killowen House

Extra care housing
20 Killowen Street, Coleraine, County Londonderry, BT51 3DB
20 Killowen Street, Coleraine, County Londonderry, BT51 3DB

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Manager's Description

"Contact the Manager or senior staff at Killlowen House on 028 7032 9650 for more information or to arrange a visit."

Main Facts

Extra care housing
Tenure(s): Rent (social landlord)
Care provider: Apex Housing Association
43 flats. Built in 1996. Sizes 1 bedroom.
Housing With Care scheme with on-site care staff (24 hours / 7 days), Non-resident management staff and Careline alarm service
Lift, Lounge, Dining room, Laundry, Guest facilities, Conservatory, Hobby room, Hairdressing salon, Assisted bathing facility
Whole site accessible by wheelchair. Access to site easy. Distances: bus stop 100 yards; shop 100 yards; post office 300 yards; town centre 800 yards; GP 300 yards; social centre 100 yards.
Social activities include: Varied 6 day a week activity programme, organised by in-house staff. Meal(s) available (all meals available). New residents accepted from 60 years of age.
Housing Authority: Londonderry
Social Care Authority: NI Public Health Agency

Info updated: 12/06/2017
If you are the manager of Killowen House and want to update your information, please click here.

Availability

Check with Apex Housing Association - none notified to EAC - Advertise vacancies / sales.

Residents' views

A number of residents have used EAC's resident consultation card game to give their views on aspects of where they live. They gave top marks to this scheme for:
Care services
Consultation
Convenience of the location
Link with community at large
Number / size of facilities
Overall ratings
Practicality of the individual apartments
Quality of the building and facilities
Quality of the garden
Quality of the individual apartments
Safety and security
Staff role and interaction

Comments made in nominations for the EAC National Housing for Older People Awards

"I think it is really homely all the residents enjoy living here and it is very friendly and I enjoy working in killowen "
Made by a staff member in 2019

"friendly staff, friendly atmosphere, residents well looked after"
Made by a visitor in 2019

"The staff are always available and helpful. Brenda the manger runs a very well organised tight ship. The staff are always willing to go the extra mile..." Show more
"The staff are always available and helpful. Brenda the manger runs a very well organised tight ship. The staff are always willing to go the extra mile for the residents." Show less

Made by a staff member in 2019

"Great place to work happy an friendly place "
Made by a staff member in 2019

"I have had great reports about it as my sister works there"
Made by a visitor in 2019

"Brilliant staff .... building top class .... fresh scent hits you as soon as you enter ....happy content residents ..., when I’m ready put me in Kil..." Show more
"Brilliant staff .... building top class .... fresh scent hits you as soon as you enter ....happy content residents ..., when I’m ready put me in Killowdn House .... first class all round. " Show less

Made by a visitor in 2019

"Such a well run and welcoming home. My mum loves living there."
Made by a visitor in 2019

"I like killowen house because its so friendly and everyone gets on so well I just love working at killowen house you can get a lovely lunch if you wis..." Show more
"I like killowen house because its so friendly and everyone gets on so well I just love working at killowen house you can get a lovely lunch if you wish or bring in your lunch I have been at killowen house for just over six years with no problems " Show less

Made by a staff member in 2019

"Killoween House is a very friendly and safe environment for elederly people to live in as independently as possible with support from a well establish..." Show more
"Killoween House is a very friendly and safe environment for elederly people to live in as independently as possible with support from a well established team of staff ..The residents are well cared for and their emotional and physical needs are catered for. " Show less

Made by a visitor in 2019

"I have worked here for 18 years this says it all. The management and staff are a great team. "
Made by a staff member in 2019

"My mother has been a resident for 2 years. The staff are excellent in the care and support they provide. They are willing to assist in any way and ens..." Show more
"My mother has been a resident for 2 years. The staff are excellent in the care and support they provide. They are willing to assist in any way and ensure the residents feel 'at home'. As a family, we know mum's needs are met with love and care. " Show less

Made by a visitor in 2019

"The friendly atmosphere. Excellent kind, caring staff. Knowledge the staff members have about the residents. Activities laid on for residents. Hig..." Show more
"The friendly atmosphere. Excellent kind, caring staff. Knowledge the staff members have about the residents. Activities laid on for residents. High standard and cleanliness of facilities. Quality of the food. Would highly recommend to anyone. Excellent, facility" Show less

Made by a visitor in 2019

"Tenants are treated very well and the scheme is very homely. It is one of the nicest schemes I have worked in."
Made by a staff member in 2019

"I have worked in Killowen House for over 18 years and I love it. there is always a lovely homely atmosphere for the tenants and the staff members. we ..." Show more
"I have worked in Killowen House for over 18 years and I love it. there is always a lovely homely atmosphere for the tenants and the staff members. we are just like one big happy family. " Show less

Made by a staff member in 2019

"I'm a new staff member, I was welcomed from the staff who are so helpful & very supportive for me to be part of their family (the team), but most of a..." Show more
"I'm a new staff member, I was welcomed from the staff who are so helpful & very supportive for me to be part of their family (the team), but most of all, the tenants of Killowen House have been friendly & willing to show me around. Thank you!" Show less

Made by a staff member in 2019

"I like killowen as everyone is so nice and pleasant. it is a great place to work ."
Made by a staff member in 2019

"Homely, friendly atmosphere. Fabulous staff. "
Made by a visitor in 2019

"As a self-employed hairdresser in Killowen house. I also work in similar schemes. Killowen house is unique as it's visibly different for numerous rea..." Show more
"As a self-employed hairdresser in Killowen house. I also work in similar schemes. Killowen house is unique as it's visibly different for numerous reasons, mainly the staff who all give 100%. To hear the residents telling me how they love living there while I'm doing their hair is wonderful." Show less

Made by a staff member in 2019

"Scheme manager exceptional"
Made by a visitor in 2019

"Killowen house not only gives my Aunt a home but it’s a home full of Care , fun , and happiness. As family my points are always listen to. The staff..." Show more
"Killowen house not only gives my Aunt a home but it’s a home full of Care , fun , and happiness. As family my points are always listen to. The staff response to any issues is five star, I am so grateful to have found this
Amazing service ." Show less

Made by a visitor in 2019

"Lovely place to live my mother has settled in really well and Brenda made her feel so welcome."
Made by a visitor in 2019

"Tenants are treated with respect by all staff and tenants are very happy in their surroundings. Our ethos is we work where tenants live, tenants don'..." Show more
"Tenants are treated with respect by all staff and tenants are very happy in their surroundings. Our ethos is we work where tenants live, tenants don't live where we work. we provide a high service and strive to have high standards in all aspects of the scheme." Show less

Made by a staff member in 2019

"Caring and efficient staff who go the extra mile for the residents."
Made by a visitor in 2017

"Staff are extremely caring and helpful to my resident mother who suffers from dementia , as well as accommodating to visitors.
The accommodation is go..." Show more
"Staff are extremely caring and helpful to my resident mother who suffers from dementia , as well as accommodating to visitors.
The accommodation is good, warm and resident friendly." Show less

Made by a visitor in 2017

"They have looked after my grandmother just brilliantly! Great work"
Made by a visitor in 2017

"The care that my partner's mother is receiving has been exceptional since she moved in. The staff have continued to provide care beyond the scope of t..." Show more
"The care that my partner's mother is receiving has been exceptional since she moved in. The staff have continued to provide care beyond the scope of their remit." Show less

Made by a visitor in 2017

"Caring staff. They go the extra mile, nothing is too much trouble. They really care about the welfare and wellbeing of the residents. "
Made by a visitor in 2017

"The care my mother has received since she moved into Killowen House has been exceptional. Friendly professional staff who go beyond their normal dutie..." Show more
"The care my mother has received since she moved into Killowen House has been exceptional. Friendly professional staff who go beyond their normal duties to ensure the safety and comfort of residents. " Show less

Made by a visitor in 2017

"My fiercely independent mother who never wanted to 'end up in a home' has experienced such a consistently high standard of care, compassion and respec..." Show more
"My fiercely independent mother who never wanted to 'end up in a home' has experienced such a consistently high standard of care, compassion and respect over the last few years. She settled easily and seeing her secure has reassured us, her family . Thankyou" Show less

Made by a visitor in 2017

"The staff go above and beyond to care for their residents.They treat each resident individually. The staff are welcoming to visitors. The accomodation..." Show more
"The staff go above and beyond to care for their residents.They treat each resident individually. The staff are welcoming to visitors. The accomodation is homely" Show less

Made by a visitor in 2017

"My nanny has been there for some time now and the care has been fabulous"
Made by a visitor in 2017

"The care my grandmother has received in Killowen House has been second to none. Staff go the extra mile to make residents feel at home and we'll look..." Show more
"The care my grandmother has received in Killowen House has been second to none. Staff go the extra mile to make residents feel at home and we'll looked after." Show less

Made by a visitor in 2017

"Lovely caring atmosphere, my mum is soo happy there."
Made by a visitor in 2017

"My mum has been a resident for the last four years. From day one the staff have shown that they will go over and above their duties to ensure that the..." Show more
"My mum has been a resident for the last four years. From day one the staff have shown that they will go over and above their duties to ensure that the residents are happy ,settled and well cared for. They work as a well oiled team with great enthusiasm ." Show less

Made by a visitor in 2017

"I like the company. If I were at home I would be very lonely. I am safe here. Food is good. The views are lovely & I love my room. Staff are very good..." Show more
"I like the company. If I were at home I would be very lonely. I am safe here. Food is good. The views are lovely & I love my room. Staff are very good to me. I have no complaints." Show less

Made by a resident in 2017

"I am well looked after & treated with respect. The staff are excellent & will do their best for me. Cleanliness is first class. Food, there is a good ..." Show more
"I am well looked after & treated with respect. The staff are excellent & will do their best for me. Cleanliness is first class. Food, there is a good choice. My home is close to the town." Show less

Made by a resident in 2017

"Nice & quite. Staff are very friendly & caring. Food is excellent. Cleanliness is excellent. I get my clothes washed. I am very well looked after & th..." Show more
"Nice & quite. Staff are very friendly & caring. Food is excellent. Cleanliness is excellent. I get my clothes washed. I am very well looked after & there is always staff on had to help me when I need it." Show less

Made by a resident in 2017

"I have accepted my situation. I try to manage my own life but I like getting my food cooked, clothes washed & my room cleaned. Close to town centre. T..." Show more
"I have accepted my situation. I try to manage my own life but I like getting my food cooked, clothes washed & my room cleaned. Close to town centre. The staff are wonderful & very loving & caring towards me." Show less

Made by a resident in 2017

"I am well looked after. There's always staff on hand. Food is lovely. Cleanliness, laundry is super. I enjoy taking part in activities. The staff are ..." Show more
"I am well looked after. There's always staff on hand. Food is lovely. Cleanliness, laundry is super. I enjoy taking part in activities. The staff are always friendly & very caring towards me." Show less

Made by a resident in 2017

"All the staff are very good to me. Food is excellent. My home is lovely and clean. I enjoy the company of others. I love the bingo and other activitie..." Show more
"All the staff are very good to me. Food is excellent. My home is lovely and clean. I enjoy the company of others. I love the bingo and other activities. Staff I can't find fault with; they look after me very well." Show less

Made by a resident in 2017

"I like the attention & care I receive. The food is excellent. Cleanliness is second to none. The staff are very friendly & very caring. The other tena..." Show more
"I like the attention & care I receive. The food is excellent. Cleanliness is second to none. The staff are very friendly & very caring. The other tenants are friendly & I like the company." Show less

Made by a resident in 2017

"I have so much freedom to do my own things & occupy my days. I am happy with the provision of food, and the assistance of all staff as I require. I ap..." Show more
"I have so much freedom to do my own things & occupy my days. I am happy with the provision of food, and the assistance of all staff as I require. I appreciate the help of the office staff when I require information." Show less

Made by a resident in 2017

"At peace with myself living here. Food is good. Close to all amenities. Room cleaned & my clothes washed. No complaints about the staff. No complaints..." Show more
"At peace with myself living here. Food is good. Close to all amenities. Room cleaned & my clothes washed. No complaints about the staff. No complaints about anything." Show less

Made by a resident in 2017

"I love my room. All my friends that I have made since coming here. Food is excellent. The building is very clean & looked after. I am well looked afte..." Show more
"I love my room. All my friends that I have made since coming here. Food is excellent. The building is very clean & looked after. I am well looked after. Staff are lovely, kind & helpful." Show less

Made by a resident in 2017

"I am well looked after. I have good views. Like seeing the trees bloom. Enjoy the food. My home very clean. I can come & go as I please. Staff are pl..." Show more
"I am well looked after. I have good views. Like seeing the trees bloom. Enjoy the food. My home very clean. I can come & go as I please. Staff are pleasant & helpful." Show less

Made by a resident in 2017

"Food is very tasty. Cleanliness is excellent. Staff are friendly & very helpful. Close to town centre & church. I get my washing done & room cleaned."
Made by a resident in 2017

"It's just like living at home. Good varied menu & food is delicious. It's to my liking. Enjoy company. Enjoy the activities. staff are very friendly a..." Show more
"It's just like living at home. Good varied menu & food is delicious. It's to my liking. Enjoy company. Enjoy the activities. staff are very friendly and helpful. I am comfortable in my room & enjoy living here. " Show less

Made by a resident in 2017

"Good service from staff. Clean & tidy. Staff are all very friendly & help me any way they can. Food is excellent. Don't want for anything. Activities ..." Show more
"Good service from staff. Clean & tidy. Staff are all very friendly & help me any way they can. Food is excellent. Don't want for anything. Activities are varied. I thoroughly enjoy good memories & a good laugh." Show less

Made by a resident in 2017

"Friendly, caring staff. Food is good. Very clean. I ger my clothes washed for me. Opposite the rowing club, I can watch the regattas. I enjoy the comp..." Show more
"Friendly, caring staff. Food is good. Very clean. I ger my clothes washed for me. Opposite the rowing club, I can watch the regattas. I enjoy the company and craic from other tenants." Show less

Made by a resident in 2017

"I like getting may washing done, food cooked, room cleaned. My home is very good and has great rooms where i can sit. View is beautiful. Activities ar..." Show more
"I like getting may washing done, food cooked, room cleaned. My home is very good and has great rooms where i can sit. View is beautiful. Activities are varied. I have company of other people." Show less

Made by a resident in 2017

"Convenient to town centre. Food is very good. Enjoy company of others. Don't have to worry about my washing. Staff are friendly. I am happy living her..." Show more
"Convenient to town centre. Food is very good. Enjoy company of others. Don't have to worry about my washing. Staff are friendly. I am happy living here." Show less

Made by a resident in 2017

"Good food. Good staff. Good attendance by staff. Very close to town centre which is good. cleanliness is 100%."
Made by a resident in 2017

"Staff are very kind & caring. Enjoy the company of others. Food is excellent. View is lovely. Entertainment is very good. Activities are varied. Home ..." Show more
"Staff are very kind & caring. Enjoy the company of others. Food is excellent. View is lovely. Entertainment is very good. Activities are varied. Home is clean & tidy. visitors are very welcome." Show less

Made by a resident in 2017

"Living here has given me a new lease of life. Food, care I receive, cleanliness. Hospitality is first class. Enjoy the company."
Made by a resident in 2017

"I love living here. First class staff. I love the craft room. food is very good & a good variety. I enjoy the company of others. Cleanliness is excell..." Show more
"I love living here. First class staff. I love the craft room. food is very good & a good variety. I enjoy the company of others. Cleanliness is excellent. Views from my room are beautiful." Show less

Made by a resident in 2017

"I think the world of the staff. Food is good. I can come & go as I please. Close to all amenities. I enjoy the company of others. My home is very clea..." Show more
"I think the world of the staff. Food is good. I can come & go as I please. Close to all amenities. I enjoy the company of others. My home is very clean I am looked after very well." Show less

Made by a resident in 2017

"I have the company of others. Facilities are excellent. View from my room is lovely. food is good. Staff is all very goo."
Made by a resident in 2017

"Good company; see people on a regular basis. Assistance I get form staff is 1st class. I participate in activities I enjoy. food is good. Cleanliness ..." Show more
"Good company; see people on a regular basis. Assistance I get form staff is 1st class. I participate in activities I enjoy. food is good. Cleanliness is excellent." Show less

Made by a resident in 2017

"Staff are all very good to me. Food is excellent. Enjoy interaction with others. This is my home. Don't have to worry about washing my clothes, etc. I..." Show more
"Staff are all very good to me. Food is excellent. Enjoy interaction with others. This is my home. Don't have to worry about washing my clothes, etc. I can come and go as I please." Show less

Made by a resident in 2017

"I am very happy & content living here. I feel it is like a hotel; everything is done for me. Beautiful views. I enjoy the entertainment. I can come an..." Show more
"I am very happy & content living here. I feel it is like a hotel; everything is done for me. Beautiful views. I enjoy the entertainment. I can come and go as I please." Show less

Made by a resident in 2017

"Handy to the town; meals very good. Everything is very good and clean. Enjoy the craic with tenants & staff."
Made by a resident in 2017

"I like living here as I get assistance with my care and I get all my meals cooked for me. It's always clena & tidy. I get on well with others & like t..." Show more
"I like living here as I get assistance with my care and I get all my meals cooked for me. It's always clena & tidy. I get on well with others & like talking to them. the staff are all very helpful and kind." Show less

Made by a resident in 2017

"I feel safe here. There is staff on 24/7. They are very caring. The food is excellent. My laundry is done and my room cleaned. I have my independence,..." Show more
"I feel safe here. There is staff on 24/7. They are very caring. The food is excellent. My laundry is done and my room cleaned. I have my independence, but am being well looked after." Show less

Made by a resident in 2017

"I have been here for a few weeks, but I like it. The food is excellent. The staff are caring and very jolly. I get my laundry & room cleaned. I am hap..." Show more
"I have been here for a few weeks, but I like it. The food is excellent. The staff are caring and very jolly. I get my laundry & room cleaned. I am happy here." Show less

Made by a resident in 2017

"I am attended to by very caring staff who are very pleasant, kind and helpful. Food is good. I get my laundry & room cleaned. I am blessed with my vie..." Show more
"I am attended to by very caring staff who are very pleasant, kind and helpful. Food is good. I get my laundry & room cleaned. I am blessed with my view form my room. I have no complaints." Show less

Made by a resident in 2017

"I feel safe living here. Food is excellent. The home is very clean. I get my washing done for me."
Made by a resident in 2017

"It's close to all amenities. Food is excellent. I get my washing done. My room is cleaned. The view is lovely over the river."
Made by a resident in 2017

"I am looked after and cared for. The food is very good. My room is cleaned every day. My washing is done for me. The staff are very friendly and carin..." Show more
"I am looked after and cared for. The food is very good. My room is cleaned every day. My washing is done for me. The staff are very friendly and caring." Show less

Made by a resident in 2017

"I have lived here for 12 year. everything is perfect for me. I am 104 years young. My flat is excellent. The staff are very caring. Choice of menus ev..." Show more
"I have lived here for 12 year. everything is perfect for me. I am 104 years young. My flat is excellent. The staff are very caring. Choice of menus every day. the home is very clean." Show less

Made by a resident in 2017

"The food is excellent. I love the bus trips. the cleanliness is second to none. I ge my washing done for me, & my room cleaned. The view is excellent."
Made by a resident in 2017

"I like living here as the staff are really lovely & caring. The food is great & good variety. The view is wonderful. Varied activities that I enjoy. T..." Show more
"I like living here as the staff are really lovely & caring. The food is great & good variety. The view is wonderful. Varied activities that I enjoy. The home is very clean. I am very well cared for." Show less

Made by a resident in 2017

"Close to town, shops, pubs and all amenities. The accommodation is reasonable, food is reasonable and the staff are excellent. "
Made by a resident in 2017

"Killowen House is perfect for my sister and me as it is a lovely compact home. We feel safe here. we are happy and contented here. Food is excellent. ..." Show more
"Killowen House is perfect for my sister and me as it is a lovely compact home. We feel safe here. we are happy and contented here. Food is excellent. Everybody is friendly. It is very clean. Staff are friendly & helpful and nothing is a bother to them." Show less

Made by a resident in 2017

"I visit this home often and have always found the staff excellent. Very kind and caring. Well done."
Made by a visitor in 2017

"Friendly and helpful staff who are very accommodating to everybody's needs. "
Made by a visitor in 2017

"Friendly, efficient staff, great facilities and well managed"
Made by a visitor in 2017

"Friendly and helpful staff"
Made by a visitor in 2017

"I have visited Killowen House many times and really appreciate how they look after the residents and treat them with respect. "
Made by a visitor in 2017

"I KNOW THE PEOPLE IN HERE ARE TREATED LIKE THEY SHOULD WHEN BECOME ELDERLY "
Made by a visitor in 2017

"Always have time for their residents, very caring"
Made by a visitor in 2017

"Friendly staff, the residents are treated with great care and are very happy"
Made by a visitor in 2017

"The staff are Fabulous!!!"
Made by a visitor in 2017

"fantastic to see the way they treat the residents. deserve a medal the workers"
Made by a visitor in 2017

"Lovely nursing home with very friendly staff, enjoyable to visit"
Made by a visitor in 2017

"good work done here!"
Made by a visitor in 2017

"lovely place to work"
Made by a staff member in 2017

"Love working here as a hairdresser. The staff and management are excellent. Having experience in other similar schemes Killowen house is by far the be..." Show more
"Love working here as a hairdresser. The staff and management are excellent. Having experience in other similar schemes Killowen house is by far the best." Show less

Made by a staff member in 2017

"In two words - The Staff. Without exception, they have made my father's transition to Killowen House seamless. Despite his dementia, they treat him li..." Show more
"In two words - The Staff. Without exception, they have made my father's transition to Killowen House seamless. Despite his dementia, they treat him like the individual he is. My brother and I live some distance from Coleraine and their evident care and commitment are a great reassurance to us." Show less

Made by a visitor in 2017

"Killowen House is a great place with wonderful staff. It's always a pleasure to visit here."
Made by a visitor in 2017

"Excellent facility with exceptional caring staff, who genuinely love the work they do. "
Made by a visitor in 2017

"Its the best around!"
Made by a visitor in 2017

"It's a great facility, in an excellent location."
Made by a visitor in 2017

"Lovely atmosphere and the staff couldn't be more helpful!"
Made by a visitor in 2017

"Lovely atmosphere friendly staff"
Made by a visitor in 2017

"a well run scheme with a magnificent manager that would do anything for the staff and residents."
Made by a visitor in 2017

"Excellent supported living facility and well laid out. Central to all amenities. "
Made by a visitor in 2017

"supportive, warm and friendly environment."
Made by a visitor in 2017

"management is very helpful and creative in addressing sometimes difficult situations with complex persons."
Made by a visitor in 2017

"It is all about the staff - they are all very fond of my father which is a great comfort to me, living in England. Facilities are excellent."
Made by a visitor in 2017

"Our tenants are so well looked after they are spoiled. The tenants always come first and their opinion matters"
Made by a staff member in 2017

"I really like working here it is much better than any other scheme I have worked in before."
Made by a staff member in 2017

"This is the tenants home and we just work in it. Very homely place to work"
Made by a staff member in 2017

"Good care and support provided to tenants and they are happy living here."
Made by a staff member in 2017

"Tenants are our main priority and that's the way it should be"
Made by a staff member in 2017

"Lovely place to work and the tenant are all happy."
Made by a staff member in 2017

"I love working in Killowen its like a big family unit and the tenants are so well looked after."
Made by a staff member in 2017

"Great place to work and the tenants are so well looked after. Would move in myself in a few years"
Made by a staff member in 2017

"I love working here"
Made by a staff member in 2017

"Our tenants are very happy living here and that's the main thing"
Made by a staff member in 2017

"Great scheme to work in; and our tenants are very happy and well looked after "
Made by a staff member in 2017

"Great place for tenants to live and staff to work"
Made by a staff member in 2017

"Homely scheme where tenants needs and choice are at the forefront of the service"
Made by a staff member in 2017
National Housing for Older People Awards
Northern Ireland region gold award winner
in the EAC Housing for Older People Awards 2019.
Category: Housing-with-care 41-55 units.
Sponsor: CHS.
National gold award winner
in the EAC Housing for Older People Awards 2017.
Category: Housing-with-care 42-58 units.
Sponsor: Keepmoat Regen.
National commended award winner
in the EAC Housing for Older People Awards 2015.
Category: Housing-with-care 36-48 units.
Sponsor: ARCO.
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