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West End Village

London Road, Boothen, Stoke-on-Trent, Staffordshire, ST4 5AB. Extra care housing

Staffordshire Housing Association Ltd

Managed by: Staffordshire Housing Association Ltd

Email your enquiry or 01782 744 533


Manager's description

“100 two bed apartments for rent and shared ownership sale to people over 55. Communal coffee bar, bar, restaurant, hairdressing salon, general store, gym, activities room, meeting rooms. Close to town centre and supermarket.Social, educational and wellbeing activities every day”

Main facts

  • Extra care housing
  • 112 flats. Built in 2011. Sizes 2 bedroom
  • Extra Care scheme with on-site care staff (24 hours / 7 days), non-resident management staff and community alarm service
  • lift, lounge, restaurant, laundry, guest facilities, garden, conservatory, community centre, activities room, cafe, shop, hairdressing salon, jacuzzi, bar/pub, library, assisted bathing facility
  • Whole site accessible by wheelchair. Access to site easy. Distances: bus stop 100 yards; shop 20 yards
  • Social Activities include: varied activity programme, including bingo, quizzes, concerts, exercise, hobbies etc, organised by Activities Co-ordinator. New residents accepted from 55 years of age. Both cats & dogs generally accepted (permitted at manager's discrection)
  • Tenure(s): Rent (social landlord) and Leasehold and Shared Ownership
  • Care provider: G P Homecare Limited

Info updated: 21/08/2013. Update info


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Availability

Check with Staffordshire Housing Association Ltd - none notified to EAC.


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Residents’ views

A number of residents have taken part in the EAC National Housing for Older People Awards, or used the EAC Residents Consultation Service (RCS); they have given top marks to this scheme for:

  • Link with community at large
  • Privacy

Comments about West End Village

I was one of the first residents and have not regretted the move. Obviously nothing is perfect but the apartment and facilities are first class and the staff are more than willing to go the extra mile for us. I now have a good social life but can still close my front door and revel in privacy and peace.26/04/2013Vivienne (currently lives here)reply

Add your own comment

Comments made in nominations for the EAC National Housing for Older People AwardsEAC Housing for Older People Award - Retirement housingEAC Housing for Older People Award - Housing with care

  • It is an integral part of the Community. Always lots going on for all age groups and everyone is always made welcome. There is never any need for anyone in the area to feel lonely or isolated. Social Services regularly point Carers in the direction of West End Village. Made by a staff member in 2017

  • West End Village is pleasant, modern, clean, and suitable accommodation with friendly,considerate, caring and helpful staff. An active and appropriate social calendar with outings and regular community involvement is constantly updated. Residents are generally friendly. I am confident that my relative is safe and secure there. Made by a visitor in 2017

  • My elderly mum resides in the village and I visit 4 or 5 times a week. We regularly visit the cafe where mum meets with other residents. It is the most active, friendly, comfortable and safe environment for retired people I have visited. Staff are so helpful and accommodating. Made by a visitor in 2017

  • I feel safe & secure. There is plenty going on most of the time giving us the opportunity to mix. Also restaurant, cafe & bar Extra care available 24 hours a day, a gym, wellbeingclinic, hairdresser & shops close at hand , & a bus route Made by a resident in 2017

  • Living here in a warm friendly environment with no worries for repairs & maintenance, with a very supportive staff makes me a very happy person hoping to live to be a very old lady. Made by a resident in 2017

  • Everybody is so nice and the staff are so friendly and very helpful. Nothing they wouldn't do for you if it is in their power. I love living here. Made by a resident in 2017

  • Safe, secure, 24hr care available. Resources, bar, care. Activities. Close to shops. On bus route. Made by a resident in 2017

  • I feel safe & when you're ill you only have to press the emergency button & the carers come to you. Also if you need help from your support worker or other staff, they make themselves available and help you. And if they can't they seek help in other directions. You find other residents helpful in all sorts of ways. Made by a resident in 2017

  • The good thing about living here is the friendly atmosphere, entertainment and very helpful staff Made by a resident in 2017

  • I am not a resident but visit here each Tuesday to run a shared reading group. Atmosphere welcoming and many activities for the happy residents. Made by a visitor in 2017

  • I run a singing for lung health group here and am very impressed by the place. There is a wonderful happy atmosphere; it's clean and welcoming and very homely. Made by a volunteer in 2017

  • I visit here for singing with the village voices lung health choir, which I love. The cafe is good. Made by a volunteer in 2017

  • I enjoy visiting here as I attend the Village Voice Choir. It is a very pleasant place to be, with good coffee. Made by a volunteer in 2017

  • I find the village very welcoming. The facilities are excellent. There is a lot of groups and activities. I enjoy the singing group. The cafe & restaurant are excellent. Lovely place. Made by a visitor in 2017

  • Lovely place. Plenty of activities. Manager very friendly. I come to the Singing Lung Group. Made by a visitor in 2017

  • I enjoy visiting her. I attend the Village Voice Choir. It is a very pleasant place to be, with good coffee. Made by a visitor in 2017

  • I visit here for singing with the Village Voices Lung Health Choir which i love. The cafe is excellent. Made by a visitor in 2017

  • I run a Singing for Lung Health Group here and am very impressed by the place. There is a wonderful happy atmosphere; it's clean and welcoming, and very homely. Made by a visitor in 2017

  • Visiting Singing for Lung Health. Made by a visitor in 2017

  • I visit here to take part in a singing group - Lung Health Foundation. I view the Village as a lot of good facilities. Made by a visitor in 2017

  • Secure. There is company, entertainment, activities, great facilities, grounds. Modern, support, proximity to local town, shops, bank, chemist, gp. Lifts so stairs not a problem. Carers available if needed. Made by a resident in 2017

  • Previous carer of a resident. Great social activities & varied programme. Made by a visitor in 2017

  • Great Made by a visitor in 2017

  • Great care taken with the residents. Many activities to stimulate them. Made by a visitor in 2017

  • I cam to a meeting and lunch Made by a visitor in 2017

  • I visit here because I come for a meeting. You are made very welcome. Made by a visitor in 2017

  • I come here for meetings. everyone is very friendly and helpful. It is a very welcoming place. Made by a visitor in 2017

  • Because I feel very comfy here ad get on well with the residents. Made by a visitor in 2017

  • Lovely atmosphere. Very friendly. Love it. Made by a visitor in 2017

  • Visiting is always a pleasure. Friendly staff and residents too!! Made by a visitor in 2017

  • West End Village is a light bright & clean and a happy place to live. There is a lot of activities to get involved in. The staff are very helpful to our needs. Example: the manager knocked on my door to see if I was OK because she had not seen me for a few days. I was extremely touched. Made by a resident in 2017

  • I enjoy the company and the activities. Made by a visitor in 2017

  • I enjoy living here because you never need be lonely. There is always something going on and someone to talk to. I was with my husband and we both loved it here, but sadly he passed away last month and everyone from staff, catering and residents have made my passage into widowhood easy. I could not have managed without them. Made by a resident in 2017

  • We like to come to the village for the different things that they have going on. We come 4 or 5 days a week. We have been on the list for an apartment for 2.5 years and hope one day to be moving in. We also have made a lot of new friends. Made by a visitor in 2017

  • We both come to the village different days of the week. We like the facilities and the staff at the coffee bar and restaurant are always very helpful and happy people. The office are always there if you have any problems. We hope to be living there one day. Made by a visitor in 2017

  • Because the staff look after me, and I feel safe. Made by a resident in 2017

  • It is a marvelous place to live. Approx 150 yards to main shopping area. Everywhere around is on the flat. West End Village staff are the very best. I am so very proud to be living here. Made by a resident in 2017

  • Secure feeling with caring staff always at hand. Other residents help each other out with problems. Made by a resident in 2017

  • Secure safe environment. People are friendly. Plenty of entertainment, lots of classes to attend. A good coffee chop for drinks & snacks. Restaurant ope daily, fresh veg & meat, etc. Staff pleasant, problem solving each day. Made by a resident in 2017

  • Modern, luxurious appartments, secure, safe, carers available on site, excellent support staff, numerous events, courses and entertainment, restaurant, near to town with bank, GP, pharmacy, shops, library & supermarket, car parking, medical facility, communal areas, landscaped gardens, gymnasium etc Made by a visitor in 2017

  • Outstanding accommodation, top class facilities, excellent staff and carers, lovely & friendly environment Made by a visitor in 2017

  • Always a lovely atmosphere. Nice food, great entertainment & my relative feels safe at all times. Always lots of events & trips that involve families & friends. Lots of inter-generational activities that make the place an important part of the Community.Staff are all great & flats & building are beautiful. Made by a visitor in 2017

  • Welcoming, friendly atmosphere. Lots of well thought-out activities which offer a wide variety of opportunities to keep happy and well. Excellent restaurant. Feels like a real 'community'. Made by a volunteer in 2017

  • I work on a casual basis delivering reminiscence sessions at WEV. I am always made very welcome and find the atmosphere relaxed and happy with residents keen to join in with the activities I share. Well done, keep up the good work! Made by a staff member in 2017

  • Lovely inclusive events that involves the local community and helps tackle isolation of older people. Made by a visitor in 2017

  • It's a real community, the spirit is fantastic, the public are welcomed. There is always something on, whether it's entertainment, learning a new skill or information and awareness. It's a vibrant local hub and a credit to Stoke x. Made by a visitor in 2017

  • Great atmosphere, always something going on, going to put my name down for when I retire! Made by a visitor in 2017

  • A modern building with a modern approach to retirement life, a 5 star hotel with all the mod cons, and fantastic staff to help in every aspect of life, welfare,health, entertainment, and an ambience of friendship and caring. Made by a resident in 2017

  • They cater for all, putting residents first. Made by a resident in 2017

  • I have lived here for three years. I recently lost my husband, and I have had an operation for bowel cancer followed by chemotherapy. I have support from the excellent staff and caring residents. It is a great privilege to reside here, I truthfully could not wish for better. Made by a resident in 2017

  • Feel very welcome as a visitor.Everywhere always clean.Food very good.Staff very good with the residents. Made by a visitor in 2017

  • Very friendly residents great activities good food great staff very nice place to visit so glad my mum lives there Made by a visitor in 2017

  • Everyone at Westend Village is always very welcoming. The entertainment is excellent and the premises are always clean and tidy. The food in the restaurant is great and the staff are very efficient. Made by a staff member in 2017

  • A great place to work and everyone is easy to get on with. Made by a staff member in 2017

  • A great place to work and everywhere is always lovely and clean. A wide range of entertainment for the residents is always available. Made by a staff member in 2017

  • Great staff and a lovely place to visit. Everyone is friendly and the place is always clean. Made by a visitor in 2017

  • Westend is a very welcoming, warm place. I enjoy working here as a cleaner. Everyone gets on with each other and is a very friendly atmosphere. It is always very clean. And also the entertainment is always very good. Made by a staff member in 2017

  • Everyone is very friendly. Good entertainment. Everywhere is kept clean. Made by a staff member in 2017

  • Lovely place to work. Everyone gets on well and the village is always clean and tidy. Made by a staff member in 2017

  • Security, many more friends. Everything to hand, i.e. kitchen, coffee bar, etc. Made by a resident in 2017

  • Excellent company. I've got a far better life since I moved in. Great staff, facilities, entertainment - Something for everyone. Made by a resident in 2017

  • Never lonely when you live on your own. Made by a resident in 2017

  • Because of the mix of people and the companionship. Made by a resident in 2017

  • People very pleasant , everywhere beautifully clean, family is close by & lots of family events. Carers very good & all staff pleasant & helpful. Made by a resident in 2017

  • So contented here, and feel this is where I should be. There is everything I need. People are nice & always lots going on. I always feel safe & happy. Always folks to help me. Made by a resident in 2017

  • I came here because of ill health & I have had a lot of help, and I still have it in every way. All the staff including managers Jan & Geraldine, and carers are all very good & helpful. The social side is excellent. I am very safe & everyone help everyone. I have been here 6 years & it is really great. Made by a resident in 2017

  • Friendship Made by a resident in 2017

  • Good size apartment, excellent on site facilities, friendly staff. Stress free makes for a happy and fulfilling later life experience, (and my pet dog adores it here). Made by a resident in 2017

  • Friendly, like the carers. Other staff not bad either - people listen and help. Good laugh - lifts spirit. Made by a resident in 2017

  • Warm, comfortable. I like the staff. Made by a resident in 2017

  • Love living here. I've got privacy, assistance if needed & entertainment & trips. Made by a resident in 2017

  • Very comfortable, easier to live here than alone in the bungalow. No longer depressed. Made by a resident in 2017

  • I like living here, safe, plenty of friends. Come down or stay in room. I like to come down and join in what's going on. Made by a resident in 2017

  • I can be independent but still get help if I require it. Plenty of activities for me & others to attend. Made by a resident in 2017

  • Just fantastic! If you can't live here, you acn't live anywhere. Staff help with everything we need. Made by a resident in 2017

  • Good people. Excellent facilities. Comfortable & secure. Made by a resident in 2017

  • Like entertainment and company. Made by a resident in 2017

  • Very comfortable, people are pleasant. Love the entertainment & join in activities. Very safe & secure. Food bill. Made by a resident in 2017

  • Nice food, lovely carers. I love my flat - everyone talks to me. Lots of shows & trips, great support. Made by a resident in 2017

  • Good company, lots of activities. Made by a resident in 2017

  • Great company, safety & security, entertainment & activities. Lovely apartment. Always something going on. Made by a resident in 2017

  • Ideal for people with health problems, with good care workers and staff in the office. Made by a resident in 2017

  • Trust all staff. When we have things going wrong, they are sorted quickly. Love living here. Made by a resident in 2017

  • Security, nice flat, care plan, excellent brilliant restaurant, bar & staff. All staff excellent. Made by a resident in 2017

  • Safety; I feel secure here. There's plenty of entertainment, lots to do, library, knitting, craft work, film night, quiz night, play you cards right night, Saturday night entertainment, coffee shop, restaurant and much more. Made by a resident in 2017

  • Couldn't think of a better place to live. Made by a resident in 2017

  • Love living here, cosy place. We really enjoy our life here. Beautiful people, all there for one another. Made by a resident in 2017

  • More friends here than anywhere. Nice flat, love knitting & entertainment. Made by a resident in 2017

  • My husband & I like living in the village because staff are very friendly and helpful. Residents that we have made new friends with; very friendly atmosphere. Made by a resident in 2017

  • Company and safety. Good amenities. It is just a lovely place to live. There is always somebody to talk about your problems with. Made by a resident in 2017

  • Fantastic place, friendly atmosphere and a real holiday feel. Made by a resident in 2017

  • Intelligent & pleasant staff who tolerate me well and treat me as an individual. Made by a resident in 2017

  • Everyone looks after me. Can't fault anyone. If it's possible they'll do it for me. Like having people around me. Made by a resident in 2017

  • Great quality of life, lovely flat in lovely gardens. Lived up to expectations. Made by a resident in 2017

  • I fell safe & happy. Staff are helpful and friendly. I've made a lot of friends. Made by a resident in 2017

  • I am a visitor from the City Council and have observed many residents commenting on how good it is to live here, and how supported and secure they feel. Made by a visitor in 2017

  • Congratulation to Stoke-on-Trent and the staff of West End Village for providing the best possible environment for the elderly. I feel privileged to be able to live here; it is perfect in every aspect. Made by a resident in 2017

  • Nice place to visit. Good coffee bar. Good activities. Made by a resident in 2017

  • Initially moved in with husband who had dementia. He was well looked after. Since I lost him, I've settled well and made a lot of friends. Life is good. Made by a resident in 2017

  • Lovely comfy flat! Have a care package. Lots of trips & entertainment. Made by a resident in 2017

  • Carers very good to me. Like living here; have been here for 6 years. Lovely apartment & staff. Made by a resident in 2017

  • Very secure. There is an alarm pull cord if I need it. Good food. Nice flat & good staff. Made by a resident in 2017

  • I like the carers, they take me shopping & to the pub. Love my flat & bedroom. Made by a resident in 2017

  • Good carers. Lovely shows & enjoy going on trips. Love the flat. Made by a resident in 2017

  • It has given my Mum her life & independance back. Armchair exercise, Singing for lung health, Bingo, Read & Connect, Whist, Memory Lane, Line dancing, Table tennis, Beautician, Chiropodist, Faith In The Village, Hairdresser,Drumming, family fun events, Gardening, Whist, Pop up shops, charity fund raising. Great staff food, building,friends & Community. Made by a visitor in 2017

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National Housing for Older People Awards

Winner EAC Housing for Older People Awards - Housing with Care 2017
Bronze award winner in the EAC Housing for Older People Awards 2017.
Category: Housing-with-care, Housing-with-care 59 units and over.
Winner EAC Housing for Older People Awards - Housing with Care 2014
Gold award winner in the EAC Housing for Older People Awards 2014.
Category: Housing-with-care, Housing-with-care 100 units and over.

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