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Information and Options > First Contact services

First Contact services are local collaborative projects in which participating agencies undertake to ensure that when they are in touch with someone in the course of their work, they offer the person the opportunity to fill out a short questionnaire about their current needs and concerns. The questionnaire is then processed centrally and the person referred to whichever partner agencies are best able to help. For example, an older couple getting adaptations to their bathroom through a local Home Improvement Agency (HIA) might also be able to get advice on fire safety from the Fire and Rescue Service and information about garden maintenance through their local Age UK.

Click a location to view all first contact services in that region.

Information and Options > First Contact services in England

Information and Options > First Contact services in Scotland



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