Waltham Forest ‘Wellbeing at Home’ service

Live Independently - Free Support Service

What does it do?

From time to time people can find living at home a bit of a struggle; perhaps you’ve had a bout of illness, or feel anxious about going out, maybe you’ve been feeling lonely, or money’s a bit tight. If you are finding it difficult to cope, for whatever reason, the Wellbeing at Home service can help.

As everyone is different, with their own individual needs, our service is completely flexible. This means we can provide you with the support that’s right for you, taking the stress out of all kinds of practical things, for example:

- putting you in touch with all health services you need
- making sure you get all the benefits you’re entitled to
- dealing with correspondence and filling in forms, such as housing benefit, council tax, Attendance Allowance
- supporting you to obtain reliable services you may need using benefits you receive
- registering with a GP, Dial-a-Ride, and other services
- making sure your home environment is safe
- accessing aids & adaptations
- speaking to other agencies on your behalf, e.g. your landlord about getting repairs sorted

The Wellbeing at Home service aims to help you remain independent at home and avoid unnecessary stays in hospital. Depending on your particular circumstances and the level of support you need, our dedicated support workers can work with you for up to 12 weeks.

Who it is for?

Waltham Forest residents, in particular those over 60, or those over 18 with a disability, who would benefit from some support to manage their health whilst living at home.

From time to time people can find living at home a bit of a struggle; perhaps you’ve had a bout of illness, or feel anxious about going out, maybe you’ve been feeling lonely, or money’s a bit tight. If you are finding it difficult to cope, for whatever reason, the Wellbeing at Home service can help.

Where it is available?

Local service (Waltham Forest).

What it costs:

The service is free so paying for some dedicated support to help you stay at home is one thing you don’t have to worry about.

How to access or apply for it:

You can contact us directly by phoning 020 8520 9856 to find out more about the service and how it can help you as you’re discharged from hospital.

Other people can contact us on your behalf too, such as your GP, District Nurses, ward managers, social workers, friends and family.

You can also email us on wellbeingathome@metropolitan.org.uk or write to us at:

Home from Hospital
Metropolitan
58 Falmouth Way
Waltham Forest
London
E17 7NZ

What to expect then:

You can access this service by asking a health professional, social services or a registered charity to make a referral directly to us. Please contact us by phone or email if you just want to talk more about what we can offer you.

We work closely with all kinds of agencies and have lots of experience coordinating care, which many customers find very reassuring. The people we deal with include: GPs, NHS health teams, hospitals, social services, dementia services, advocacy and cultural groups.

Additional information:

As everyone is different, with their own individual needs, our service is completely flexible. This means we can provide you with the support that’s right for YOU!

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Info last updated:

16/03/2018