What does it do?
Most people value their independence. Some of us need help to achieve it. That's where home care - also known as domiciliary care - comes in.
In West Sussex, we work in partnership with people who use our services, with carers, and with statutory and non-statutory agencies to plan and deliver home care services.
At every step of the way, we encourage independence and enable people with a variety of needs to live at home with the best possible quality of life.
In West Sussex, most of home care is delivered by the independent sector and only a small part is provided by the County Council's 'in-house' service.
The reason for this is that the in-house home care service has evolved into the 'regaining independence support service'.
Who it is for?It is a service for people of all age groups who are assessed as needing support in their own homes in order to remain independent.
Increasingly, the home care service is being targeted at people with more complex needs, for example:
care to prevent people from being admitted to hospital;
intensive support after someone is discharged from hospital;
specialist support to people with particular needs, such as those with dementia, physical disabilities or learning difficulties; and
support to enable carers to have a short break.
Where it is available?Local service covering: Adur, Arun, Chichester, Crawley, Horsham, Mid Sussex, Worthing (West Sussex).
What it costs:How much we charge will vary depending on your financial situation. For most people the charge will only be a contribution towards the full cost of the services we provide.
A skilled welfare benefits advisor will work out how much you will have to pay and tell you about any benefits you might be entitled to.
There are also other ways of paying for help around the home. One way is to receive a cash allowance called a direct payment to pay for help of your choice.
How to access or apply for it:
You can contact us by email, phone, fax, textphone, letter, or by visiting us.
Or you may prefer someone - such as a friend or your GP - to contact us for you.
Each area in West Sussex has one, or sometimes two, operational offices and a help desk. The first time you contact us, or if you are calling about something new, you will speak to specially trained help desk staff.
They will ask you a few basic questions about your situation so that they can find out how we can best help. They can also give you information about other social care services in your area. You can find out more in 'When you first contact us'.
Please let us know if you have any special access or communication needs. This will help you to tell us what you need in the most appropriate way.
Social care for adults will be divided into three 'areas' from 1 June 2010:
Northern is covered by the Crawley, Haywards Heath and Horsham offices
Southern is covered by the Shoreham, Littlehampton and Worthing offices
Western is covered by the Chichester and Bognor offices
Additional information:There are also other help desks which you can contact directly. These are:
Community teams for people with a learning difficulty (CTPLDs)
OT Connect, for disability equipment and advice to support everyday tasks
Sensory services, for people with sight or hearing impairment
Home maintenance, Socialising, Home help, Care, Information & options appraisal, Aids & equipment, Independent living, Safety & security, Transport
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