Home Improvement Agency Service

We help older, disabled and vulnerable people repair or adapt their property so they can continue living independently in their own homes. Your HIA caseworker and a surveyor will visit you at home to talk about what repairs or adaptations you want done and give advice on work needed. They can also assess your personal needs and risks, your home and your finances (including checking you’re getting the right benefits) and, if necessary, find organisations to help with other problems. All advice is provided free of charge.

If you decide you want work to go ahead using HIA services, we will:

List any work that needs to be done and get estimates
Help you find and apply for funding
Recommend and contact builders, instruct them and sort out payment
Check the work while it is being done and after it’s finished

Other Services

We offer services including a handyperson service to people over 55 or who have a disability.
We offer an affordable and professional Decorating Service for domestic properties.
We offer a low cost, reliable and trustworthy gardening service for domestic properties.

Who it is for: older, disabled and vulnerable people who are private homeowners or tenants of private landlords.
Where it is available: Local service covering: Maidstone (Kent).
What it costs: Our advice service is free. We charge a fee of 11% of the cost of the building works where technical or practical help is given, ranging from plans and specifications to supervising the works. This may be covered in any grant awarded through the local authority.
How to access or apply for it: If you’d like to talk to someone about how we can help or to arrange an appointment with an HIA caseworker, call our Administrator on 01732 525520 or email him at mid&westkenthia@intouchsupport.co.uk or visit us at the address above.
What to expect then: Your HIA caseworker and a surveyor will visit you at home to talk about what repairs or adaptations you want done and give advice on work needed. We usually see people within ten days of making an appointment.
Classification(s): Home maintenance, Adaptations - minor, Adaptations - major, Home improvement agencies, Gardening, Handyperson / Odd jobs, Decorating, Major repairs
Info last updated: 15/02/2011.