Our experienced, friendly advisers offer information and advice on a wide range of topics including welfare benefits, housing options, community care, consumer issues and local services and support. If we can’t help, we will do our best to put you in touch with someone who can.

We know that the benefits system can be complicated and difficult to understand. Our Information and Advice team are here to help. We can complete a benefits check for you to make sure you're getting the benefits you're entitled to and provide assistance with completing forms.

Newtown Office

Telephone: 01686 623707 or send us an email at support@acpowys.org.uk

Llandrindod Office

Telephone: 01597 825908 or send us an email at enquiries@acpowys.org.uk

Opening times

You can access this service by contacting your nearest office or drop in to our information centre in Parkers Lane, Newtown on a Monday, Tuesday, Thursday or Friday morning, 9am to 12pm. 

You can also visit our advisers at one of our community outreach locations in Brecon, Bronllys, Builth Wells, Presteigne, Welshpool, Newtown and Llansantffraidd. 

Our telephone advice line is open Monday to Friday 9am to 12pm in our Newtown office and 9am to 1pm in our Llandrindod office. 

If your enquiry is outside these times, you can leave a message on our answer machine and we will call you back or you can contact the national Age Cymru Advice Line on 08000 223 444.