This document will help if a person is managing the financial and property affairs of someone who may lack capacity to look after some or all aspects of their own financial affairs. It gives guidance ...

Explains your rights when shopping from home and how to avoid falling victim to cons and scams. Includes information about doorstep selling, bogus callers, and buying by mail order, phone, & internet....

Guidance on how to prevent problems with goods and services, and how to deal with problems that may arise...

Information and advice about legal rights of people who have debts, and the prorections from people who are demanding payment of money. It covers problems with rent, mortgage, council tax, hire purcha...

Guidance on potential action that can be taken to deal with debt...
Tips on how to manage debt, and organisations that can help...

Information about prepaid funeral plans, and advice on what to look for, and how to make a complaint about one....

Information about payment for water, arrears, meters, water payment & vulnerable people, and tips on saving water...
Many households benefit from having a water meter. These webpages explain how the system works and what the new provisions are. They will also help you to decide if your household may be eligible for...
From 1 April 2000 you have new rights over how you are charged for water for your home. These webpages tell you what your new rights are, how they have changed, and how they might benefit you....
Guidance from the Financial Services Agency about what to do if your mortage mayments are in arrears...