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The ARCO Consumer Code
ARCO aims to set and maintain high standards for operators of retirement communities in the UK. The ARCO Consumer Code was launched in 2015 to provide a benchmark for good practice within the housing-with-care sector. The Code applies to retirement communities in the UK that have been registered with ARCO by Approved Subscribers to the ARCO Code.
Operators who signed up to the Code will ensure that prospective residents are given clear and transparent information about fees and service charges well before they decide to move in. Retirement community operators will also need to provide core levels of services in retirement communities, and must maintain a fair and consultative relationship with residents.
Published date: 2015
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