in touch Home Improvement Agency, New Forest
Address: Public Offices, 65 Christchurch Road, Ringwood, Hampshire, BH24 1DH
Phone: 01425 478 005
Fax: 01425 482 666
Email: Hia.manager@cfnf.org.uk Client groups
- Home Owners
- Private sector tenants
- Housing association (RSL) tenants
- Council tenants
- Specialist service to people with disabilities
- Service targeted at lower income people
Access to services
- Home visits routinely offered
- Services provided normal weekday hours only
- Services available outside normal weekday hours
- Office open normal weekday hours only
- Office accessible by wheelchair
- Initial home visits available, if needed
Services provided
General
Staff will visit clients and offer information, advice and support on:
- Problems relating to their property
- All their housing options
- Completion of any necessary forms
- Legal entitlements
- Other available support services
Finance
Staff will give information about financial options and their implications. They will also give practical assistance on raising funds. This will include:
- Availability of grants from statutory bodies
- Obtaining independent financial advice
- Releasing equity and accessing loans
- Accessing charitable funding
- Benefit entitlement
- The effect that certain options may have on benefit entitlement
- Insurance claims
- Savings
Technical matters
Staff will give reliable technical advice, which will include:
- Advice on the scale and cost of any necessary works
- Help with choosing a reputable and reliable builder
- Monitoring the builder's performance
- Appropriate contracts and documentation
Other services
This HIA also provides the services ticked below:
- Handyperson services
- Decorating services
- Gardening services
- Home security advice and services
- Falls prevention advice and services
- Hospital discharge services
- Services for people with specific disabilities or impairments
- Arts and activities groups
- 'Housing Options' service / Moving on advice
- Advocacy
- Befriending
- Language interpreters available
- Specific services to people from minority groups
Information updated: 04/12/2007