A
Advice UK
AdviceUK is the largest UK network of advice-providing organisations. Please note that we do not give advice ourselves.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- 6th Floor, 63 St Mary Axe, London, EC3A 8AA
- Website:
- http://www.adviceuk.org.uk/
Advice UK network
Advice UK is the UK's largest network of independent advice agencies.
- Type of agency:
- Local advice agency
- Website:
- http://www.fiac.org.uk/
Age Concern (Cymru)
Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues.
In Wales, Age Concern is a federation of independent charities with a shared name and a shared commitment to making later life fulfilling, enjoyable and productive.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- 1 Cathedral Road, Cardiff, CF1 9SD
- Phone:
- [029) 2037 1566
- Website:
- http://www.accymru.org.uk/
Age Concern (England)
Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues.
In England, Age Concern is a federation of over 400 independent charities with a shared name and a shared commitment to making later life fulfilling, enjoyable and productive.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- Astral House, 1268 London Road, Norbury, London, SW16 4ER
- Phone:
- 020 8765 7200
- Fax:
- (020) 8679 6069
- Website:
- http://www.ageconcern.org.uk
Age Concern (Northern Ireland)
Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues.
In Northern Ireland, Age Concern is a federation of independent charities with a shared name and a shared commitment to making later life fulfilling, enjoyable and productive.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- 3 Lower Crescent, Belfast, BT7 1NR
- Phone:
- [028) 9024 5729
- Fax:
- 028 9023 5479
- Website:
- http://www.ageconcernni.org/
Age Concern (Scotland)
Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues.
In Scotland, Age Concern is a federation of independent charities with a shared name and a shared commitment to making later life fulfilling, enjoyable and productive.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- Causewayside House, 160 Causewayside, Edinburgh, EH9 1PR
- Phone:
- 0131 220 3345
- Website:
- http://www.ageconcernscotland.org.uk/
Age Concern Information Line
Age Concern's Information Line provides information by phone and through over 40 written factsheets on housing and other issues affecting older people. It is staffed from 7.00am to 7.00pm seven days a week.
- Type of agency:
- National advice agency
- Address:
- Freepost (SWB 30375), Devon, Ashburton, TQ13 7ZZ
- Phone:
- 0800 009 966
- Website:
- http://www.ace.org.uk
Age Concern network
Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues. Over 500 federated, independent charities throughout the UK share a name and a commitment to making later life fulfilling, enjoyable and productive. Many Age Concern Organisations provide advice and information services.
- Type of agency:
- Local advice agency
- Website:
- http://www.ageconcern.org.uk/AgeConcern/local.asp
AIMS
AIMS (Advice, Information & Mediation Service) is a specialist Age Concern England Service offering information, advice and a full mediation service for sheltered and retirement housing. AIMS can help with enquiries and problems in rented sheltered housing or private retirement housing schemes in all of England and Wales, whether the landlord is a local authority, registered social landlord or private company.
- Type of agency:
- National advice agency
- Address:
- Astral House, 1268 London Road, Norbury, London, SW16 4ER
- Phone:
- 0845 600 2001
- Email:
- aims@ace.org.uk
- Website:
- http://www.ageconcern.org.uk/AgeConcern/aims.asp
C
Care & Repair Cymru
Care & Repair Cymru is the national body that actively works to ensure that all older people have homes that are safe, secure and appropriate to their needs. This is achieved by listening to the needs and desires of older people and articulating this information to policy makers at the National Assembly for Wales. Care & Repair Cymru is able to access the needs of older people through the all Wales coverage of local Care & Repair Agencies.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- National Office, Norbury House, Norbury Road, Fairwater, Cardiff, CF5 3AS
- Phone:
- [029) 2057 6286
- Fax:
- [029) 2057 6283
- Website:
- http://www.careandrepair.org.uk/
Care and Repair Forum Scotland
The Care & Repair Forum Scotland is the national co-ordinating body for Care & Repair officers in Scotland. With funding from the Scottish Executive, the Forum assists the development of Care & Repair in Scotland through training, advice, information and support as well as promoting Care & Repair nationally.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- 135 Buchanan Street, Suite 2.5, Glasgow, G1 2JA
- Phone:
- 0141 221 9879
- Fax:
- 0141 221 9885
- Website:
- http://www.careandrepairscotland.co.uk/
Citizens Advice network in England
Citizens Advice Bureaux provide free, confidential and independent advice from over 3,000 locations including in bureaux, GP surgeries, hospitals, colleges, prisons and courts.
Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice.
Our advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.
- Type of agency:
- Local advice agency
- Website:
- http://www.citizensadvice.org.uk/cabdir.ihtml
Counsel and Care
Counsel and Care is the national charity working with older people, their families and carers to get the best care and support. We provide personalised, in-depth advice and information, which informs our research and campaigning work.
- Type of agency:
- National advice agency
- Address:
- Twyman House, 16 Bonny Street, London, NW1 9PG
- Fax:
- 020 7267 6877
- Email:
- advice@counselandcare.org.uk
- Website:
- http://www.counselandcare.org.uk/
H
Help the Aged Seniorline
Help the Aged is the national charity for older people. Their aims are to combat poverty, reduce isolation, defeat ageism and challenge poor care standards. Seniorline provides information on a range of issues including welfare & disability benefits, housing options & adaptations, getting help at home, residential care and accessing health and community services. It can also provide copies of Help the Aged's factsheets and booklets.
- Type of agency:
- National advice agency
- Address:
- 207-221 Pentonville Road, London, N1 9UZ
- Phone:
- 0808 800 6565 (freephone)
- Email:
- seniorline@helptheaged.org.uk
- Website:
- http://www.helptheaged.org.uk
Home Improvement Agency network
Home improvement agencies (HIAs) help vulnerable people to maintain their independence. Their primary focus is the repair or adaptation of the client's home, and in support of this objective they may provide a range of services depending on local needs and circumstances.
- Type of agency:
- Local advice agency
- Website:
- http://www.housingcare.org/search/home-improvement-agency.aspx
Home Improvement Trust
The Home Improvement Trust arranges low cost advances enabling older homeowners and those with disabilities to release some of the equity tied up in their homes in order to fund repairs, improvements or adaptations. It works with Local Authorities throughout the UK under the name of Houseproud.
- Type of agency:
- National advice agency
- Address:
- 7 Mansfield Road, Nottingham, NG1 3FB
- Phone:
- 0800 783 7569
- Fax:
- 0115 934 9501
- Email:
- info@hitrust.org
- Website:
- http://www.houseproud.org.uk/
Housing Justice
Housing Justice is the national voice of Christian action in the field of housing and homelessness. We exist because we believe that human dignity is challenged by the lack of decent housing.
We support night-shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people.
We work by uniting Christians and churches of all denominations across the country to work for change. We embrace partnerships with people of all faiths (and none) who share our values of social justice and compassion.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- 209 Old Marylebone Road, London, NW1 5QT
- Phone:
- 020 7723 7273
- Fax:
- 020 7723 5943
- Email:
- info@housingjustice.org.uk
- Website:
- http://www.housingjustice.org.uk
L
Law Centres Federation
The Law Centres Federation (LCF) provides an initial point of contact for those seeking information and advice. It also encourages the setting up of Steering Committees to establish new Law Centres by providing practical developmental support and advice. Law Centres provide free legal advice and representation to the poorest and most disadvantaged members of society.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- Duchess House, 18-19 Warren Street, London, W1T 5LR
- Website:
- http://www.lawcentres.org.uk
Law Centres network
Law Centres are not-for-profit legal practices, which give free legal advice and representation to disadvantaged people in the UK.
- Type of agency:
- Local advice agency
- Website:
- http://www.lawcentres.org.uk/
Local 'housing options' services
The charity Care & Repair England has supported the development of eight local 'housing options' services during 2002-04. Based within existing advice settings, these provide information, advice, support and practical help for older people who are living in poor or unsuitable housing and/or considering moving home.
- Type of agency:
- Local advice agency
- Website:
- http://www.careandrepair-england.org.uk/sisosig/index.html
N
NACAB
The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice to solve problems, including debt and consumer issues, benefits, housing, legal matters, employment and immigration. Advisers can help fill out forms, write letters, negotiate with creditors and represent clients at court or tribunal.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- 115-123 Pentonville Road, London, N1 9LZ
- Website:
- http://www.nacab.org.uk
NHFA Limited
Provides older people and their families with free advice and information on obtaining and paying for all types of care.
- Type of agency:
- National advice agency
- Address:
- St Leonards House, Mill Street, Eynsham, Oxford, OX29 4JX
- Phone:
- 0800 99 88 33
- Fax:
- 01865 733 001
- Email:
- enquiries@nhfa.co.uk
- Website:
- http://www.nhfa.co.uk/
S
Shelter
Shelter is the national campaigning charity for homeless and badly housed people. It provides free, professional and independent advice to such people throughout England and Scotland through a network of Housing Aid Centres. Locate your nearest Centre through www.shelter.org.uk/housingadvice/hacs/index.asp.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- 88 Old Street, London, EC1V 9HU
- Phone:
- 0808 800 4444
- Email:
- info@shelter.org.uk
- Website:
- http://www.shelternet.org.uk
Shelterline
Shelterline is Britain's first 24 hour, free, national housing helpline. It provides advice to anyone with a housing problem. Whatever time you need it; wherever you are in Britain. Our advisers will tell you your rights, explain your options and help you to take action.
- Type of agency:
- National advice agency
- Address:
- 43-47 Wellington Street, Sheffield, S1 4HF
- Phone:
- 0808 800 4444
- Website:
- http://england.shelter.org.uk/get_advice
SSAFA Housing Advice
SSAFA Forces Help can meet a number of housing needs swiftly and effectively through their advisory service; accommodation in a residential care home, bungalows for the severely disabled, semi-sheltered accommodation and temporary accommodation for separated families. They also have holiday apartments in the Isle of Wight. Their housing advice service offers free, confidential and impartial advice and guidance on a range of housing issues and options.
- Type of agency:
- National advice agency
- Address:
- Housing Department, 19 Queen Elizabeth Street, London, SE1 2LP
- Phone:
- 0800 731 4880
- Email:
- housing@ssafa.org.uk
- Website:
- http://www.ssafa.org.uk/
Staying Put Northern Ireland
Fold Housing Trust runs Home Improvement Agency Services for older and disabled people throughout Northern Ireland.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- Fold Housing Trust, 3-7 Redburn Square, Co Down, Holywood, BT18 9HZ
- Phone:
- 02890 428314
- Website:
- http://www.foldgroup.co.uk/carestayingput.php
U
UKHCA
United Kingdom Homecare Association Ltd (UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. UKHCA helps organisations that provide social care, which may include nursing services, to people in their own homes, promoting high standards of care and providing representation with national and regional policy-makers and regulators. The Association represents over 1,600 members across the United Kingdom, in England, Wales, Scotland and Northern Ireland.
- Type of agency:
- Federation / co-ordinating agency
- Address:
- Group House, 2nd Floor, 52 Sutton Court Road, Surrey, Sutton, SM1 4SL
- Phone:
- 020 8288 1551
- Fax:
- 020 8288 5290
- Email:
- helpline@ukhca.co.uk
- Website:
- http://www.ukhca.co.uk