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Advice agencies for elderly care in the UK

Advice agencies specialising in elderly care in the UK offering information, advice or help to elderly people with housing and care needs. Our directory of advice services helps you locate the right agency providing assistance to the elderly with problems such as housing options, help at home, personal and nursing care, disabilities and ill health, benefits, financial advice, home repairs and adaptations, landlord’s problems, harassment, eviction. This directory of agencies and services for seniors includes local and national information and advice agencies.

A

Advice UK

AdviceUK is the largest UK network of advice-providing organisations. Please note that we do not give advice ourselves.
Type of agency:
Federation / co-ordinating agency
Address:
6th Floor, 63 St Mary Axe, London, EC3A 8AA
Website:
http://www.adviceuk.org.uk/

Advice UK network

Advice UK is the UK's largest network of independent advice agencies.
Type of agency:
Local advice agency
Website:
http://www.fiac.org.uk/

Age Concern (Cymru)

Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues. In Wales, Age Concern is a federation of independent charities with a shared name and a shared commitment to making later life fulfilling, enjoyable and productive.
Type of agency:
Federation / co-ordinating agency
Address:
1 Cathedral Road, Cardiff, CF1 9SD
Phone:
[029) 2037 1566
Website:
http://www.accymru.org.uk/

Age Concern (England)

Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues. In England, Age Concern is a federation of over 400 independent charities with a shared name and a shared commitment to making later life fulfilling, enjoyable and productive.
Type of agency:
Federation / co-ordinating agency
Address:
Astral House, 1268 London Road, Norbury, London, SW16 4ER
Phone:
020 8765 7200
Fax:
(020) 8679 6069
Website:
http://www.ageconcern.org.uk

Age Concern (Northern Ireland)

Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues. In Northern Ireland, Age Concern is a federation of independent charities with a shared name and a shared commitment to making later life fulfilling, enjoyable and productive.
Type of agency:
Federation / co-ordinating agency
Address:
3 Lower Crescent, Belfast, BT7 1NR
Phone:
[028) 9024 5729
Fax:
028 9023 5479
Website:
http://www.ageconcernni.org/

Age Concern (Scotland)

Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues. In Scotland, Age Concern is a federation of independent charities with a shared name and a shared commitment to making later life fulfilling, enjoyable and productive.
Type of agency:
Federation / co-ordinating agency
Address:
Causewayside House, 160 Causewayside, Edinburgh, EH9 1PR
Phone:
0131 220 3345
Website:
http://www.ageconcernscotland.org.uk/

Age Concern Information Line

Age Concern's Information Line provides information by phone and through over 40 written factsheets on housing and other issues affecting older people. It is staffed from 7.00am to 7.00pm seven days a week.
Type of agency:
National advice agency
Address:
Freepost (SWB 30375), Devon, Ashburton, TQ13 7ZZ
Phone:
0800 009 966
Website:
http://www.ace.org.uk

Age Concern network

Age Concern is the largest charitable movement in the UK concerned with the needs and aspirations of older people and the leading authority on ageing related issues. Over 500 federated, independent charities throughout the UK share a name and a commitment to making later life fulfilling, enjoyable and productive. Many Age Concern Organisations provide advice and information services.
Type of agency:
Local advice agency
Website:
http://www.ageconcern.org.uk/AgeConcern/local.asp

AIMS

AIMS (Advice, Information & Mediation Service) is a specialist Age Concern England Service offering information, advice and a full mediation service for sheltered and retirement housing. AIMS can help with enquiries and problems in rented sheltered housing or private retirement housing schemes in all of England and Wales, whether the landlord is a local authority, registered social landlord or private company.
Type of agency:
National advice agency
Address:
Astral House, 1268 London Road, Norbury, London, SW16 4ER
Phone:
0845 600 2001
Email:
aims@ace.org.uk
Website:
http://www.ageconcern.org.uk/AgeConcern/aims.asp

C

Care & Repair Cymru

Care & Repair Cymru is the national body that actively works to ensure that all older people have homes that are safe, secure and appropriate to their needs. This is achieved by listening to the needs and desires of older people and articulating this information to policy makers at the National Assembly for Wales. Care & Repair Cymru is able to access the needs of older people through the all Wales coverage of local Care & Repair Agencies.
Type of agency:
Federation / co-ordinating agency
Address:
National Office, Norbury House, Norbury Road, Fairwater, Cardiff, CF5 3AS
Phone:
[029) 2057 6286
Fax:
[029) 2057 6283
Website:
http://www.careandrepair.org.uk/

Care and Repair Forum Scotland

The Care & Repair Forum Scotland is the national co-ordinating body for Care & Repair officers in Scotland. With funding from the Scottish Executive, the Forum assists the development of Care & Repair in Scotland through training, advice, information and support as well as promoting Care & Repair nationally.
Type of agency:
Federation / co-ordinating agency
Address:
135 Buchanan Street, Suite 2.5, Glasgow, G1 2JA
Phone:
0141 221 9879
Fax:
0141 221 9885
Website:
http://www.careandrepairscotland.co.uk/

Citizens Advice network in England

Citizens Advice Bureaux provide free, confidential and independent advice from over 3,000 locations including in bureaux, GP surgeries, hospitals, colleges, prisons and courts. Advice is available face-to-face and by telephone. Most bureaux offer home visits and some also provide email advice. Our advice helps people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems and is available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.
Type of agency:
Local advice agency
Website:
http://www.citizensadvice.org.uk/cabdir.ihtml

Counsel and Care

Counsel and Care is the national charity working with older people, their families and carers to get the best care and support. We provide personalised, in-depth advice and information, which informs our research and campaigning work.
Type of agency:
National advice agency
Address:
Twyman House, 16 Bonny Street, London, NW1 9PG
Fax:
020 7267 6877
Email:
advice@counselandcare.org.uk
Website:
http://www.counselandcare.org.uk/

D

Dial UK network

a national organisation for a network of approximately 120 local Disability Information and Advice Line services (DIALs) run by and for disabled people. Last year DIALs helped over a quarter of a million disabled people. DIAL information and advice services are based throughout the UK and provide information and advice to disabled people and others on all aspects of living with a disability. All DIAL services are currently working to meet strict new quality standards.
Type of agency:
Local advice agency
Address:
St Catherine's, Tickhill Road, Doncaster, DN4 8QN
Fax:
01302 310 404
Email:
informationenquiries@dialuk.org.uk
Website:
http://www.dialuk.info/

E

EAC Advice Line

Elderly Accommodation Counsel's telephone advice line can provide detailed information on all forms of accommodation for older people nation-wide, as well as guidance and advice to help enquirers choose and finance the accommodation most suited to their needs.
Type of agency:
National advice agency
Address:
3rd Floor, 89 Albert Embankment, London, SE1 7TP
Phone:
020 7820 1343
Fax:
020 7820 3970
Email:
enquiries@eac.org.uk
Website:
http://www.housingcare.org/

F

Foundations

Foundations is the National Body for home improvement agencies across England. We develop and expand home improvement agency services provide advice, training and support to home improvement agency staff, and represent the sector in discussions with government and other stakeholders.
Type of agency:
Federation / co-ordinating agency
Address:
Bleaklow House, Howard Town Mills, Derbyshire, Glossop, SK13 8HT
Phone:
01457 891909
Fax:
01457 869 361
Email:
foundations@cel.co.uk
Website:
http://www.foundations.uk.com/

H

Help the Aged Seniorline

Help the Aged is the national charity for older people. Their aims are to combat poverty, reduce isolation, defeat ageism and challenge poor care standards. Seniorline provides information on a range of issues including welfare & disability benefits, housing options & adaptations, getting help at home, residential care and accessing health and community services. It can also provide copies of Help the Aged's factsheets and booklets.
Type of agency:
National advice agency
Address:
207-221 Pentonville Road, London, N1 9UZ
Phone:
0808 800 6565 (freephone)
Email:
seniorline@helptheaged.org.uk
Website:
http://www.helptheaged.org.uk

Home Improvement Agency network

Home improvement agencies (HIAs) help vulnerable people to maintain their independence. Their primary focus is the repair or adaptation of the client's home, and in support of this objective they may provide a range of services depending on local needs and circumstances.
Type of agency:
Local advice agency
Website:
http://www.housingcare.org/search/home-improvement-agency.aspx

Home Improvement Trust

The Home Improvement Trust arranges low cost advances enabling older homeowners and those with disabilities to release some of the equity tied up in their homes in order to fund repairs, improvements or adaptations. It works with Local Authorities throughout the UK under the name of Houseproud.
Type of agency:
National advice agency
Address:
7 Mansfield Road, Nottingham, NG1 3FB
Phone:
0800 783 7569
Fax:
0115 934 9501
Email:
info@hitrust.org
Website:
http://www.houseproud.org.uk/

Housing Justice

Housing Justice is the national voice of Christian action in the field of housing and homelessness. We exist because we believe that human dignity is challenged by the lack of decent housing. We support night-shelters, drop-ins and hundreds of practical projects nationwide by providing advice and training for churches and other community groups who work with homeless people. We work by uniting Christians and churches of all denominations across the country to work for change. We embrace partnerships with people of all faiths (and none) who share our values of social justice and compassion.
Type of agency:
Federation / co-ordinating agency
Address:
209 Old Marylebone Road, London, NW1 5QT
Phone:
020 7723 7273
Fax:
020 7723 5943
Email:
info@housingjustice.org.uk
Website:
http://www.housingjustice.org.uk

Housing Justice network

Housing Justice has a network of 12 Advice Centres in England, which offer free and independent advice on a range of issues relating to housing.
Type of agency:
Local advice agency
Email:
info@housingjustice.org.uk
Website:
http://www.chasnational.org.uk/advice.htm

L

Law Centres Federation

The Law Centres Federation (LCF) provides an initial point of contact for those seeking information and advice. It also encourages the setting up of Steering Committees to establish new Law Centres by providing practical developmental support and advice. Law Centres provide free legal advice and representation to the poorest and most disadvantaged members of society.
Type of agency:
Federation / co-ordinating agency
Address:
Duchess House, 18-19 Warren Street, London, W1T 5LR
Website:
http://www.lawcentres.org.uk

Law Centres network

Law Centres are not-for-profit legal practices, which give free legal advice and representation to disadvantaged people in the UK.
Type of agency:
Local advice agency
Website:
http://www.lawcentres.org.uk/

Local 'housing options' services

The charity Care & Repair England has supported the development of eight local 'housing options' services during 2002-04. Based within existing advice settings, these provide information, advice, support and practical help for older people who are living in poor or unsuitable housing and/or considering moving home.
Type of agency:
Local advice agency
Website:
http://www.careandrepair-england.org.uk/sisosig/index.html

N

NACAB

The Citizens Advice Bureau Service offers free, confidential, impartial and independent advice to solve problems, including debt and consumer issues, benefits, housing, legal matters, employment and immigration. Advisers can help fill out forms, write letters, negotiate with creditors and represent clients at court or tribunal.
Type of agency:
Federation / co-ordinating agency
Address:
115-123 Pentonville Road, London, N1 9LZ
Website:
http://www.nacab.org.uk

NHFA Limited

Provides older people and their families with free advice and information on obtaining and paying for all types of care.
Type of agency:
National advice agency
Address:
St Leonards House, Mill Street, Eynsham, Oxford, OX29 4JX
Phone:
0800 99 88 33
Fax:
01865 733 001
Email:
enquiries@nhfa.co.uk
Website:
http://www.nhfa.co.uk/

R

Relatives & Residents Association

Relatives often need a listening ear to cope with feelings of guilt about their perceived inability to carry on caring. They may want to know how to get help in understanding the complex rules and regulations about paying for care or to complain about the quality of care their loved ones are receiving. R&RA helps in all these ways, quietly sympathetic, authoritative in its advice and always fiercely supportive of the frail vulnerable people it seeks to help.
Type of agency:
National advice agency
Address:
24 The Ivories, 6-18 Northampton Street, London, N1 2HY
Phone:
020 7359 8136
Fax:
020 7226 6603
Email:
info@relres.org
Website:
http://www.relres.org/

S

Shelter

Shelter is the national campaigning charity for homeless and badly housed people. It provides free, professional and independent advice to such people throughout England and Scotland through a network of Housing Aid Centres. Locate your nearest Centre through www.shelter.org.uk/housingadvice/hacs/index.asp.
Type of agency:
Federation / co-ordinating agency
Address:
88 Old Street, London, EC1V 9HU
Phone:
0808 800 4444
Email:
info@shelter.org.uk
Website:
http://www.shelternet.org.uk

Shelterline

Shelterline is Britain's first 24 hour, free, national housing helpline. It provides advice to anyone with a housing problem. Whatever time you need it; wherever you are in Britain. Our advisers will tell you your rights, explain your options and help you to take action.
Type of agency:
National advice agency
Address:
43-47 Wellington Street, Sheffield, S1 4HF
Phone:
0808 800 4444
Website:
http://england.shelter.org.uk/get_advice

SSAFA Housing Advice

SSAFA Forces Help can meet a number of housing needs swiftly and effectively through their advisory service; accommodation in a residential care home, bungalows for the severely disabled, semi-sheltered accommodation and temporary accommodation for separated families. They also have holiday apartments in the Isle of Wight. Their housing advice service offers free, confidential and impartial advice and guidance on a range of housing issues and options.
Type of agency:
National advice agency
Address:
Housing Department, 19 Queen Elizabeth Street, London, SE1 2LP
Phone:
0800 731 4880
Email:
housing@ssafa.org.uk
Website:
http://www.ssafa.org.uk/

Staying Put Northern Ireland

Fold Housing Trust runs Home Improvement Agency Services for older and disabled people throughout Northern Ireland.
Type of agency:
Federation / co-ordinating agency
Address:
Fold Housing Trust, 3-7 Redburn Square, Co Down, Holywood, BT18 9HZ
Phone:
02890 428314
Website:
http://www.foldgroup.co.uk/carestayingput.php

U

UKHCA

United Kingdom Homecare Association Ltd (UKHCA) is the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. UKHCA helps organisations that provide social care, which may include nursing services, to people in their own homes, promoting high standards of care and providing representation with national and regional policy-makers and regulators. The Association represents over 1,600 members across the United Kingdom, in England, Wales, Scotland and Northern Ireland.
Type of agency:
Federation / co-ordinating agency
Address:
Group House, 2nd Floor, 52 Sutton Court Road, Surrey, Sutton, SM1 4SL
Phone:
020 8288 1551
Fax:
020 8288 5290
Email:
helpline@ukhca.co.uk
Website:
http://www.ukhca.co.uk
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